Tracey Zinna
AR Rep/Collections
St. Louis,MO
Summary
Experienced accounts receivable and collections professional with a keen eye for detail. Meticulously checks all data to minimize errors and promptly addresses any discrepancies. Thrives in fast-paced environments by leveraging knowledge to effectively maintain, organize, and pay diligent attention to important details. Proficient in business-to-business, first and third-party collections and billing procedures. Possesses a comprehensive understanding of accounts receivable, collections, customer service, time management, and multitasking, with exceptional written and verbal communication skills. Skilled troubleshooter with a strong background in building successful solutions and maintaining positive relationships while consistently exceeding goals. Results-driven professional with a strong background in customer service and collections. Known for resolving conflicts, managing accounts effectively, and communicating with impact. Fosters collaboration within teams and adapts quickly to changing needs. Dependable problem-solver focused on achieving objectives and maintaining positive customer relations. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to contribute to team success and deliver positive results. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Collection Customer Service Representative
USAPS
07.2024 - Current
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- I process ach, credit card, and check payments using finality.
- I currently use adp, Inline, and goole docs.
Accounts Receivable Clerk
Indoff LLC
08.2022 - Current
- Met deadlines consistently with routine billing, collection, and reporting activities
- Maintained accurate records of all accounts receivable transactions
- Worked closely with other departments to optimize cross-functional communication and collaboration
- Provided exceptional customer service when addressing account inquiries or concerns
- Developed professional relationships with customers and our sales partners regarding overdue invoices and encourage prompt payment
- Ensured compliance with relevant laws, regulations, and company policies related to invoicing practices
- Contacted customers regarding overdue invoices and arranged payment plans
- Detected non-payment issues quickly by monitoring customers' accounts
- Generated weekly reports for management on outstanding balances and collection efforts on recurrent account delinquency issues
- Utilized accounting software platforms for efficient data entry and organization
- Kept managers informed with daily activity reports detailing payments
- Updated customer files name or address changes, mergers or mailing attentions
- Contacted clients to resolve invoice discrepancies
- Tracked billing activities and payments with spreadsheets
- Worked closely with management to improve accuracy and resolve receivables variances
- Contacted customers via email and phone to resolve short payments
- I sent about 100 emails per day
- Reconciled past due customer accounts and brought customers to current status
- Recorded, stored, and analyzed information using accounting software
- I worked with Microsoft, Sugar, JDE Edwards, Chrome, Google, Google Documents, Intranet, and various portals
- Minimized aging accounts by monitoring open balances and pursuing payments
- I have 450 accounts with Indoff
- I have 2 divisions within Indoff and I work these accounts alone
- I take credit card payments, process the payments, and update the customer accounts accordingly
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- I used csm systems such as Confluence, intranet, SugarCRM, Portals, and JD Edwards.
Collections Agent
Aargon
04.2017 - 07.2022
- Resolved client billing problems by collecting direct payments and setting up payment plans
- Handled outbound collection telephone calls with consistent service quality and excellent success rate
- Investigated and resolved balances using proactive communication with external and internal customers
- Monitored account statuses closely to ensure timely follow-up on outstanding balances
- Developed professional relationships with clients to facilitate communication and encourage prompt payment
- Escalated unresponsive or high-risk accounts to management for further action as necessary
- Conducted research on debtor assets to identify potential recovery sources
- Maintained accurate records of all collection activities in company database
- Educated customers about balances and delinquency issues with detailed documentation of identified problems
- Provided accurate responses to customers' servicing questions and concerns
- Enlisted senior management help when necessary to accelerate the collection process
- Gave management feedback on front-line collections trends on recurrent account delinquency issues
- Provided exceptional customer service while discussing sensitive financial matters with debtors
- Managed delinquent accounts and communicated with debtors to negotiate repayment plans
- Ensured adherence to federal, state, and local regulations governing debt collection practices
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
Education
GED -
Wright City High
05.2001
Skills
- Customer Relations
- Activity reporting
- Account Monitoring
- Payment Coordination
- Time Management
- Organizational Skills
- Debt collection
- Payment Negotiations
- Decision Making
- Attention to Detail
- Continuous Improvement
- Problem solving
- Statement Review
- Record Keeping
- Payment posting
- Customer Service
- Accounts Receivable
- Adaptability
- Conflict Resolution
- Collections
- Professionalism
- Multitasking
- Problem-Solving
- Written Communication
- Collections management
- Skip tracing
- Account reconciliation
- Payment negotiation
- CRM system management
- Records maintenance
- Billing inquiries
- Data entry
- Relationship building
- Accounting software
- Time management
- Effective communication
- Goal oriented
- Stress tolerance
- Assertiveness
- Customer relationship building
- Patience and persistence
- Goal-oriented mindset
- Records management
- Payment plan implementation
- Payment agreements
- A/R functions
- Multitasking capacity
- Organization skills
- Teamwork
- Problem-solving
- Customer service
- Attention to detail
- Problem-solving abilities
- Updating customer accounts
- Reliability
- Excellent communication
- Critical thinking
- Multitasking Abilities
- Clear communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Decision-making
- Payment scheduling
- Microsoft office
- Documentation and recordkeeping
- Negotiation and resolution
- Professional ethics
- Analytical thinking
- Accurate payment posting
- Computer literacy
- Goal setting
- Account monitoring
- Pleasant telephone demeanor
- Basic mathematics
- Training and teaching
- Payment processing
- Continuous improvement
I am currently the top new collector of the year with Usaps.
I won the award for new girl of the year in my department.
Timeline
Collection Customer Service Representative
USAPS
07.2024 - Current
Accounts Receivable Clerk
Indoff LLC
08.2022 - Current
Collections Agent
Aargon
04.2017 - 07.2022
GED -
Wright City High
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