Tracey Ann Ricketts
Mount Vernon,New York
Summary
Highly trained professional talented in Customer Relation. Analytical problem-solver seeking Challaging position to apply expertise and enhance care. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Home Health Aide
Miss. Bernerdette
Yonkers, NY
08.2021 - Current
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
Delivery Driver
Instacart
Mount Vernon, AL
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
- Home Health Aide/ Personal Care
Westchester Educational Opportunity Center
Yonkers, NY05.2021
Baby Nursing
Lullaby Baby Nursing
The Bronx, NY07.2011
High School Diploma -
Papine Comprehensive High School
Kingston, Jamaica09.1996
Skills
- Vitals Monitoring and Documentation
- Performance Assessment
- Medication Administration
- Patient and Compassionate
- Patient Care Recordkeeping
- Verbal and Written Communication
- Laundry Washing, Drying and Ironing
- Elder Care
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Team-Oriented and Cooperative
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Arguments which led to fights.
- Supervised team of 6 staff members.
Certification
- CHHA - Certified Home Health Aide
- Certified Baby Nursing, Lullaby Baby Nursing - July 2011
Reading, Movie, Playing Board Games, Bowling, Shopping, Listening Music, Long Walks, Sports
I love books on tapes its very peaceful and interesting, Getting a book done is a big step so i try to accomplish this any chance i get.
I love watching movies my favorite movies are Horror, Suspense , Thriller, Action and sometimes love movies.
One of my favorite board game is Monopoly i love this game so much next to ludo and checkers fun time with the kids.
Bowling is a family sports i play with my kids some of the weekends
I enjoy shopping , especially for sneakers and my wigs i enjoy dressing up and making myself look pretty.
Music is my life i love music it keeps me calm and its a calming medicine , i love my soca and reggae music a lot i enjoy dancing also it takes you're mind away from everything.
I love taking longs walk in the morning time to clear my mind especially in the parks and the sea side.
I love every sports over all Football, Swimming, Hockey, Running, sky diving , Basketball , Cricket.
Timeline
Home Health Aide
Miss. Bernerdette
08.2021 - Current
Delivery Driver
Instacart
01.2021 - Current
- Home Health Aide/ Personal Care
Westchester Educational Opportunity Center
Baby Nursing
Lullaby Baby Nursing
High School Diploma -
Papine Comprehensive High School