Tracey Anne Kimball

• Responded to guest inquiries to maximize guest satisfaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Maintained high level of professionalism and discretion when dealing with guests.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Managed check-in and check-out procedures for guests.
• Delivered messages, mail and packages left for guests to hotel rooms.
• Upheld hotel policies and procedures by providing high level of customer service.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Provided accurate information regarding local attractions, restaurants and activities.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Answered hotel phones with professionalism and directed calls appropriately.
• Created welcoming and comfortable environment for guests.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Greeted guests upon arrival by providing warm welcome.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Maintained accurate and up-to-date records of guest information.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
• Maintained neat and orderly front desk and lobby area to uphold hotel standards.

• Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.
• Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
• Checked configuration files and logs to uncover root causes of problems.
• Planned and devised cohesive test plans for projects using advanced testing technologies.
• Worked closely with different departments to develop innovative solutions to functionality issues.
• Directed teams completing regression tests to support successful product development stages.
• Created successful test scripts to manage automated feature testing,
• Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
• Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
• Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
• Fixed identified issues to improve workflows.
• Documented current production methods to identify points of limitation to target for quantification through testing procedures.
• Collaborated with product owners to stay current on intended functionality.

Ran nightly and end of day reports reviewing all cash totals, credit card balances for accuracy.

Set up new arrival registration and keys for next day

Coordinated with guests needing check outs, check ins, reservations, transportation and directions.

• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Produced and shared customer service reports to support management decision-making.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Identified issues, analyzed information and provided solutions to problems.

• Explained hotel's policies and procedures to guests upon check-in.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Performed concierge services for guests.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Booked appointments, accepted payments and answered guest questions.
• Fostered close-knit relationships with clients by exemplifying top-notch customer service to drive revenue.
• Maintained working knowledge of nightlife, local dining establishments and historic sites to share with hotel guests.
• Engaged guests entering facility and offered to assistance with wayfinding.
• Efficiently handled all problems through resolution, boosting customer satisfaction rates by 100%.
• Resolved complaints regarding housekeeping and room service.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Confirmed arrival and departure times for guests.
• Gave information about area attractions and provided directions.
• Enhanced membership sales by providing excellent customer service and staff management.
• Interacted with Breakfast crew to deliver exceptional breakfast buffet service to all guests.
• Earned Bartender Accreditation for providing excellent relief service as needed
• service.

• Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
• Greeted customers and provided menus upon arrival to dining room.
• Set up advertising signs and displays on shelves, counters and tables.
• Provided attentive service and proactively assessed guest needs.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
• Offered product samples, answered questions and helped customers find items.
• Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
• Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
• Monitored dining room and bar areas for signs of overcrowding.
• Arranged tables and chairs for special occasions and events.
• Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
• Addressed customer complaints and inquiries to verify satisfaction.
• Assisted wait staff with timely food delivery and guest requests.
• Assisted with bussing tables and cleaning up spills.
• Improved guest comfort and satisfaction through personalized service and support.
• Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Monitored dining room inventory and replenished as necessary.
• Established rapport with customers by providing friendly and attentive service.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
• Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
• Collaborated with other dining room and bar staff to facilitate efficient service.

• Explained hotel's policies and procedures to guests upon check-in.
• Performed concierge services for guests.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
• Fostered close-knit relationships with clients by exemplifying top-notch customer service to drive revenue.
• Maintained working knowledge of nightlife, local dining establishments and historic sites to share with hotel guests.
• Engaged guests entering facility and offered to assistance with wayfinding.
• Resolved complaints regarding housekeeping and room service.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Confirmed arrival and departure times for guests.
• Gave information about area attractions and provided directions.
• Enhanced membership sales by providing excellent customer service and staff management.
• Interacted with customer service team to deliver consistent, exceptional service to all guests.

• Answered hotel phones with professionalism and directed calls appropriately.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Double-checked room assignments to support accuracy and specialized customer service.
• Updated room and service information on company website.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Applied sales skills to maintain full hotel occupancy.
• Checked guests into and out of hotel.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
• Coordinated arrivals and departures of VIPs.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Maintained neat and orderly front desk and lobby area to uphold hotel standards.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Confirmed arrival and departure times for guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Arranged transportation to and from local airport and transit centers for guests.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
• Gave information about area attractions and provided directions.