Tracey E. Brown
Atlanta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship.
Overview
16
16
years of professional experience
Work History
Community Outreach Coordinator
A Sisters Reach, INC
03.2019 - Current
- Network with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
- Coach Teens girls and woman by developing health goals and action plans: Coach/Train on how to Interview & dress for an interview.
- Conduct community workshops to promote different programs and educate public on available services.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs:
- Connect with healthcare professionals, Legal Services elected officials and various related organizations to offer support with homelessness and mental health.
- Coached Teens girls and woman by developing health goals and action plans.
Sales Training Specialist
Perre 26 Consulting, LLC
02.2016 - 03.2019
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Provided coaching and mentoring to employees.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
H/R Assistant Trainer
Star Professional Recruiters
01.2013 - 01.2016
- Trained and mentored new personnel hired to fulfill various roles. Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Call Center Customer Service Representative
Guaranty Bank And Trust
03.2008 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales. (banking customers, 80-100 contacts daily).
Education
Information Systems, Business Public Notary
ITT Tech
Duluth Duluth, GA2016
1992-1994
University Of Akron
Akron, OH1992
Skills
- Outreach Activities
- Outreach Coordinator
- Individual Evaluations
- Community Engagement
- Verbal and Written Communication
- SAP
Additional Information
Community OutReach-Volunteer with various non-profits: Support with women's shelter's, coaching with job interviews and styling for job interviews; Coordinate homebuyers/rental assistant events: engage with elected official related to housing outreach programs related 1st time homebuyers programs and rent control programs within Metro Atlanta.
Timeline
Community Outreach Coordinator
A Sisters Reach, INC
03.2019 - Current
Sales Training Specialist
Perre 26 Consulting, LLC
02.2016 - 03.2019
H/R Assistant Trainer
Star Professional Recruiters
01.2013 - 01.2016
Call Center Customer Service Representative
Guaranty Bank And Trust
03.2008 - 01.2013
Information Systems, Business Public Notary
ITT Tech
1992-1994
University Of Akron
Similar Profiles
Dharanishri SelvarajDharanishri Selvaraj
Artistic Director/Co-founder at Shree Sisters Dance Company (Shree Sisters Inc)Artistic Director/Co-founder at Shree Sisters Dance Company (Shree Sisters Inc)
Lillian SmithLillian Smith
Scare Actor (Seasonal) at Far Reach Ranch - Fear Reach Scream ParkScare Actor (Seasonal) at Far Reach Ranch - Fear Reach Scream Park
Alvergia BarryAlvergia Barry
Chief Executive Officer & Founder at Sisters Inspiring Sisters IncorporatedChief Executive Officer & Founder at Sisters Inspiring Sisters Incorporated
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power