Tracey Howard
Licensed Practical Nurse
Philadelphia,PA
Summary
Accomplished Licensed Practical Nurse with a proven track record at St.Joseph Healthcare Center, enhancing patient outcomes through expert medication administration and vital signs monitoring. Demonstrates exceptional clinical judgment and patient charting accuracy, fostering significant improvements in care delivery. Skilled in staff supervision and critical thinking, ensuring high-quality patient care and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Retrieval Representative. Position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Licensed Practical Nurse
St.Joseph Healthcare Center
12.2023 - Current
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
Customer Service Representative Independent Worker
Arise International
08.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Clinical Research Licensed Practical Nurse
Care Access
08.2022 - 01.2023
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Participated in community health programs, extending care beyond clinical setting and improving public health awareness.
- Administered injections to patients depending on the study being done.
Education
Associate of Science - Practical Nursing
Wilkes Barre Career Technical Center
Plains Township11.2019
High School Diploma -
Penn Foster Career School
Scranton, PA07.1990
Skills
- Medication Administration
- Direct Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Clinical Documentation
- Clinical judgment
- Documentation accuracy
- Diabetes management
- Healthcare Software Proficiency
- Staff Supervision
- Chronic Disease Management
- Writing reports
- Critical Thinking
- Patient Charting
Timeline
Licensed Practical Nurse
St.Joseph Healthcare Center
12.2023 - Current
Clinical Research Licensed Practical Nurse
Care Access
08.2022 - 01.2023
Customer Service Representative Independent Worker
Arise International
08.2016 - Current
Associate of Science - Practical Nursing
Wilkes Barre Career Technical Center
High School Diploma -
Penn Foster Career School
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