Tracey Kimberly Carter
15836 SW 26st,Miramar Fl
Summary
Customer Service Representative Trouble Shooter Public Relations Data Entry Operator/Reverse 10 Key Management, Supervisory, Marketing, Pediatric Staffing Coordinator, Intake Coordinator Experience Request Authorization 23 years of Healthcare experience HHA certificate GPN diploma People oriented Human Resource Collector O Why am I the best fit for this position ? Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Industrious Office Clerk with expertise in handling [Type] office needs and focus on optimizing system performance. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator skilled at multitasking with strong prioritization and planning abilities. Organized office professional with top-notch administrative skills and solid background in [Type] industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
16
16
years of professional experience
Work History
Office Clerk
Homebound Care
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Produced high-quality communications for internal and external use.
Office Manager
Homeboundcare.inc
340 NW 183st , Miami Fl 33169
01.2022 - Current
- Staffed Pediatric cases to ensure coverage of care and Case Management
- Ensured the parents of the patient as well as the supervisors had a copy of the schedule
- Marketed for Homebound Care Inc
- (Medicare and private duty patients).
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Employees.
- Sourced vendors for special project needs and negotiated contracts.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Collector Inbound/Outbound
United Collection Bureau, Inc
07.2017 - 01.2020
- Calls Retention
- Handle account of the Consumer and assist them in coming up with a
- Settlement amount or Payment arrangements
- Call new accounts of our Clients collecting Delinquent Accounts
- Promoted to a New Project and employed for 14 Days (Resurgent PLS
- ACCOUNTS)
Maintenance Technician
Storer Cable Television, Cable Television 18601 N.W
Miami, Florida
01.1981 - 06.1987
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Determined new technique to streamline maintenance processes to increase workflow.
- Operated garbage compactor and separated trash for sanitation pickup.
Supervisor of Front Lobby, Customer Service Representative, Cashier
Went Away to College
01.1981 - 06.1987
- Completed inventory counts and ordered merchandise.
- Greeted over [Number] patients per day.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered questions about store policies and addressed customer concerns.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor Degree of Paralegal - Health Education
Florida Metroplitan University
2530 E Oakland Park Blvd, Fort Lauderdale, FL 333008.2002
LPN certificate - Health Administration
Pinellas Technical Center
1994
Associate of Business Administration - Buss
Saint Peters Burg Junior College
6605 5th Ave N, St. Petersburg, FL 3371008.1987
Diploma - General Education
Norland Senior High
1193 NW 193rd St, Miami Gardens, FL06.1980
Skills
- Administrative Management
- Payroll Administration
- Informational Packets
- Advanced Excel Spreadsheet Functions
- Team Goals
- PowerPoint Presentations
- Financial Records and Processing
- Customer Feedback
- Punch Lists
- User Experience
- Memoranda Preparation
- Customer Retention
- Inquiry Requests
- Phone Call Direction
- Corrective Actions
- Electronic Communication Management
- Payroll Preparation
- Government Forms
- Customer Meeting Organization
- File and Database Management
- Bookkeeping Software
- Document Typing and Formatting
- Impression Management
- Volunteer Relations
- Meeting Transcription
- Physical Demand
- Community Relationships
- Customer Retention
- Inquiry Requests
- Phone Call Direction
- Corrective Actions
- Electronic Communication Management
- Payroll Preparation
- Government Forms
- Customer Meeting Organization
- File and Database Management
- Bookkeeping Software
- Document Typing and Formatting
- Impression Management
- Volunteer Relations
- Meeting Transcription
- Physical Demand
- Community Relationships
- Office administration
- Customer Retention
- Inquiry Requests
- Phone Call Direction
- Corrective Actions
- Electronic Communication Management
- Payroll Preparation
- Government Forms
- Customer Meeting Organization
- File and Database Management
- Bookkeeping Software
- Document Typing and Formatting
- Impression Management
- Volunteer Relations
- Meeting Transcription
- Physical Demand
- Community Relationships
- Customer Retention
- Inquiry Requests
- Phone Call Direction
- Corrective Actions
- Electronic Communication Management
- Payroll Preparation
- Government Forms
- Customer Meeting Organization
- Physical Demand
- Community Relationships
- Customer Retention
- Inquiry Requests
- Phone Call Direction
- Corrective Actions
- Electronic Communication Management
- Payroll Preparation
- Government Forms
- Customer Meeting Organization
- File and Database Management
- Bookkeeping Software
- Document Typing and Formatting
- Impression Management
- Volunteer Relations
- Meeting Transcription
- Physical Demand
- Community Relationships
- Customer Retention
- Inquiry Requests
- Phone Call Direction
- Corrective Actions
- Electronic Communication Management
- Payroll Preparation
- Community Relationships
- Customer Retention
- Inquiry Requests
- Phone Call Direction
- Corrective Actions
- Electronic Communication Management
- Payroll Preparation
- Government Forms
- Community Relationships
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Managed inventory and office budgeting for supplies for busy office of [Number] employees.
- Supervised team of [Number] staff members.
Timeline
Office Manager
Homeboundcare.inc
01.2022 - Current
Collector Inbound/Outbound
United Collection Bureau, Inc
07.2017 - 01.2020
Maintenance Technician
Storer Cable Television, Cable Television 18601 N.W
01.1981 - 06.1987
Supervisor of Front Lobby, Customer Service Representative, Cashier
Went Away to College
01.1981 - 06.1987
Bachelor Degree of Paralegal - Health Education
Florida Metroplitan University
LPN certificate - Health Administration
Pinellas Technical Center
Associate of Business Administration - Buss
Saint Peters Burg Junior College
Diploma - General Education
Norland Senior High
Office Clerk
Homebound Care
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