Tracey Ball
Annapolis,MD
Summary
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 15 years of experience in sales.
Overview
18
18
years of professional experience
Work History
Territory Account Manager
Motion Industries
07.2019 - Current
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Managed multiple accounts simultaneously while maintaining high level of responsiveness to client inquiries and concerns.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Built relationships with customers and community to promote long term business growth.
- Maintain appropriate relationships with key suppliers.
- Managed over 80 accounts within 3 state territory.
Owner/Operator
Tucker Paint Booth
08.2008 - 07.2019
- Incorporated small business to serve all facets of spray booth industry to include maintenance, installation, services, and sales.
- Implemented SOP's, created routes, procured inventory, submitted quotes, handled accounts payable and receivables.
- Secured 2011 and 2012 Annual "Abra Auto Body" Service contract.
- Developed government presence on Federal and State contracting sites.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for company.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Implemented systems and procedures to increase sales.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
South East Regional Account Manager
Rotoplas USA
12.2016 - 07.2019
- Building business within territory using variety of sales techniques.
- Attending relevant industry events and conferences to expand business.
- Working closely with other territory sales managers to assist in growth of other territories.
- Analyzing competitor activities in region and assessing opportunities for business development.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Communicated by phone, email and traveled for face to face contact for 80 plus accounts.
Territory Account Manager
Total Filtration Services
08.2014 - 01.2017
- Maintain and grow sales to existing customer by understanding each customer's unique product needs and offering solutions across all disciplines of filtration.
- Prospected for and acquire new business at all volume levels by promoting filtration management concept, focusing on major manufacturing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Managed multiple accounts simultaneously while maintaining high level of responsiveness to client inquiries and concerns.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Managed over 70 accounts within tri state territory.
Customer Service Specialist
Clean Harbors
10.2006 - 06.2010
- Logistically coordinated accounts from sales through contract pricing, then pick up and disposal to billing and receivables.
- Developed and implemented milk runs, profiled waste bulk and drum, quoted transportation rates and assessorial.
- Enhanced client retention rates by building strong relationships through consistent communication and follow-ups.
- Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Arts - History
Northeastern Illinois University
Chicago, IL06.1996
Associate of Arts - Political Science
University of California, Irvine
Irvine, CA01.1992
Skills
- Staff Development
- Cold-calling
- Problem-solving abilities
- Team building
- Excellent Communication
- Territory Management
- Sales Leadership
- Vendor Management
- CRM Software
- Time Management
- Business Development
Hobbies
Golf and Museums
Timeline
Territory Account Manager
Motion Industries
07.2019 - Current
South East Regional Account Manager
Rotoplas USA
12.2016 - 07.2019
Territory Account Manager
Total Filtration Services
08.2014 - 01.2017
Owner/Operator
Tucker Paint Booth
08.2008 - 07.2019
Customer Service Specialist
Clean Harbors
10.2006 - 06.2010
Bachelor of Arts - History
Northeastern Illinois University
Associate of Arts - Political Science
University of California, Irvine
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