Trachell Dean
Middletown,OH
Summary
Adept at enhancing customer experiences and streamlining office workflows, I excelled in roles at Holiday Inn Hotel Sandton and Caregivers, among others. Leveraging skills in customer service and data entry, I improved check-in efficiency by 30% and fostered positive guest relations. My attention to detail and problem-solving abilities ensured high satisfaction and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Hotel Sandton
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
Care Assistant
Caregivers
07.2013 - 01.2025
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
Sales Associate
Gabe's
06.2020 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Appointment Scheduler
Dr Office
06.2014 - 10.2019
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Collected client information accurately during high-volume call periods.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Education
High School Diploma -
Middletown High School
Middletown, OH05.2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Administrative skills
- Office organization
- File organization
- Filing
- Complex Problem-solving
- Issue handling
- Guest relations
- Skilled in software
- Multi-line telephone systems
- Technical support
- Call routing
- Call forwarding
Timeline
Sales Associate
Gabe's
06.2020 - 02.2023
Appointment Scheduler
Dr Office
06.2014 - 10.2019
Care Assistant
Caregivers
07.2013 - 01.2025
Front Desk Receptionist
Holiday Inn Hotel Sandton
High School Diploma -
Middletown High School
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