Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trachelle Johnson

Harvey,LA

Summary

Innovative Make Ready Supervisor with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.

Overview

19
19
years of professional experience

Work History

Make Ready Supervisor

Patrician Management
08.2016 - Current
  • Enhanced property appearance by overseeing make-ready processes and ensuring timely completion of tasks.
  • Streamlined maintenance operations for increased efficiency and reduced turnaround time between tenants.
  • Managed team of maintenance technicians, providing training and guidance to improve performance.
  • Collaborated with property management to address tenant concerns and ensure satisfaction with living spaces.
  • Completed thorough inspections of vacant units, identifying necessary repairs and upgrades prior to occupancy.
  • Established effective communication channels within team, fostering collaboration and accountability among members.
  • Implemented inventory control measures for maintenance supplies, reducing waste and saving on costs.
  • Coordinated with third-party vendors for specialized services such as carpet cleaning or pest control when needed.
  • Facilitated seamless transitions for new tenants by ensuring units were thoroughly cleaned, repaired, and inspected before move-in dates.
  • Monitored ongoing projects closely, managing deadlines and adjusting resources as needed to meet goals within budget constraints.
  • Provided exceptional customer service by responding promptly to tenant requests and addressing concerns professionally.
  • Contributed to overall property improvement by working collaboratively with other departments including leasing agents or community managers.
  • Adhered strictly to company policies regarding fair housing laws, building codes, permits while performing any make-ready activities.
  • Performed regular walkthrough of common areas in community to identify potential issues requiring immediate attention.
  • Proactively identified opportunities for process improvements that resulted in cost savings or enhanced operational efficiency within make-ready department.
  • Maintained high level of professionalism and commitment to quality work at all times, setting positive example for team members to follow.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Monitored staff performance and provided feedback to drive productivity.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Inspector Supervisor

The Roosevelt New Orleans, A Waldorf Astoria Hotel
03.2005 - 08.2015
  • Improved inspection efficiency by implementing streamlined processes and procedures.
  • Enhanced team productivity through regular training and performance evaluations.
  • Ensured high-quality inspections by enforcing strict adherence to safety protocols and industry standards.
  • Increased customer satisfaction by addressing complaints promptly and effectively resolving issues.
  • Maximized operational efficiency with development of inspection schedules, resource allocation, and workload management strategies.
  • Managed team of inspectors, providing guidance, motivation, and support for optimal performance.
  • Collaborated with other departments to identify areas for process improvement, leading to increased overall effectiveness within organization.
  • Maintained detailed records of inspections conducted, ensuring accurate documentation for future reference and analysis.
  • Conducted comprehensive audits on completed inspections to ensure compliance with regulatory requirements and quality standards.
  • Fostered positive work environment by promoting open communication, teamwork, and professional growth opportunities for staff members.
  • Conducted regular progress meetings with staff members to review objectives, provide constructive feedback on performance improvements needed or commend achievements made throughout their tenure as Inspector Supervisors.
  • Served as liaison between inspection team and senior management; presenting regular updates regarding ongoing projects, challenges faced, and potential solutions.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Education

High School Diploma -

West Jefferson High School
Harvey, LA
05.2001

Skills

    • Work Order Management
    • Task Delegation
    • Technical knowledge
    • Deadline-oriented
    • Property Inspection
    • Complaints Handling
      • Procedure Implementation
      • Customer Service
      • Teamwork and Collaboration
      • Vendor Relationship Management
      • Quality Assurance
      • Health and safety compliance

Accomplishments

  • Achieved 99.9% score through effectively helping with Condition Assessment 2023.The Village At Federal City.

Timeline

Make Ready Supervisor

Patrician Management
08.2016 - Current

Inspector Supervisor

The Roosevelt New Orleans, A Waldorf Astoria Hotel
03.2005 - 08.2015

High School Diploma -

West Jefferson High School

Similar Profiles

CREATE PROFILE
Trachelle Johnson