Traci Abbott
Human Services/SUDP-T
Dexter,OR
Summary
- Tireless Case Navigator/Manager with 4 years of experience. Handles individual clients and supports colleagues in proper implementation of organizational policies and compliance with applicable laws and regulations. Aiding community members in navigating troubled waters to arrive at sound solutions.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certificate - Chemical Dependency
1
1
Associates Degree in Applied Technology - Human Services
Work History
Life Program Navigator
The Rise Center
Tacoma, WA
09.2019 - 03.2020
- Conducted data entry, motivational interviewing,intake assessments and evaluations based on those assessments,
- Coordinating services, conducting follow up of services, assessments, and evaluations.
- Document creation as needed for service(s)
- Building working relationships with community agencies
- Utilizing soft skills, cultural competency, case management, mental health, and assessment skills, as well as maintaining behavior wellness
- Gained extensive knowledge in data entry, analysis and reporting
- Gained strong leadership skills by managing projects from start to finish
- Proven ability to develop and implement creative solutions to complex problems
- Self-motivated, with a strong sense of personal responsibility
- Delivered services to customer locations within specific timeframes
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Cultivated interpersonal skills by building positive relationships with others
- Identified issues, analyzed information and provided solutions to problems
- Paid attention to detail while completing assignments
- Developed and maintained courteous and effective working relationships
- Demonstrated strong organizational and time management skills while managing multiple projects
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
Enrollment Specialist
Clover Park Technical College
Lakewood, WA
04.2019 - 03.2020
- Understood and thoroughly explained services provided to customers and potential customers.
- Performance of administrative duties (filing documents, printing of degrees.)
- Assisting of students with registration on kiosk as well as helping students navigate website and campus,
- Communicated effectively via telephone, email and in person with prospective students
- Understood and thoroughly explained services provided to students and potential students
- Updated, entered and reviewed student data.
- Complied to FERPA guidelines and certifications.
Personal Care Attendant
Consumer Direct
Anchorage, AK
01.2012 - 12.2012
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping and any other errands needed by client.
- Assisted client with daily living needs to maintain self-esteem and general wellness
- Assisted client with personal requirements for housekeeping and grooming assistance
- Entertained, conversed, and read aloud to keep client mentally alert
- Transported individuals to events and activities, medical appointments, and shopping trips
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted patients with self-administered medications.
Direct Support Staff
Hope Community Resources
Wasilla, AK
01.2010 - 12.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized client environment
- Administered medication as directed by physician
- Updated client files with current vitals, behaviors, and other data relevant to treatment planning
- Led client or group recreational activities for enhanced client outcomes
- Monitored progress and documented client health status changes to keep care team updated
- Supervised daily activities and provided assistance to staff
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Educated clients and family members on relevant topics to support independent living
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Supported daily hygiene needs of clients by assisting with bathing, dressing, dental care and personal grooming
- Updated client files with behaviors, and other data relevant to treatment planning
- Transported clients to medical and dental appointments to provide support
- Assisted with daily living activities, running errands, and household chores
- Assisted clients with cooking meals and eating tasks to support healthy nutrition
- Maintained strong connections within caregiver community to gain continuous knowledge
- Monitored clients' overall health and well-being and noted significant changes
- Laundered items, changed sheets and made bed to keep clients' bedroom clean
- Completed regular check-ins and progress report for each client
- Provided compassionate and patient-focused care to cultivate well-being
- Scheduled daily and weekly care hours for client caseload
- Transported clients to and from medical appointments with safety and efficiency
- Entrusted to handle confidential and sensitive situations in professional matter
- Implemented physical therapy to support client improvement in muscle tone, range of motion and injury recovery
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in private residences.
- Assisted client in restroom to support bladder and bowel relief requirements
- Assisted disabled clients to support independence and well-being.
Transportation Manager
The Rise Center
Tacoma, WA
07.2020 - 07.2022
- Transport clients to/from appointments
- Building community relationships, utilizing cultural competency in interactions with various community members
- Delivered 100-300 meals to unhoused individuals 2 times a week.
- Planned and supervised meal delivery from production to end-user and scheduled daily and weekly routes
- Directed activities of staff/volunteers, performing repairs and maintenance to equipment, vehicles, and facilities
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Coordinated driver dispatch to accomplish daily delivery requirements
- Developed criteria, application instructions, procedural manuals, and maintained contracts for state public transportation programs.
- Prepared and updated employees' daily work schedules and resolved delivery problems
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Oversaw team of drivers by reviewing performance to promote timely and efficient deliveries and operations
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Outreach Case Navigator
The Rise Center
Tacoma, WA
06.2021 - 07.2022
- Utilize cultural competence as well as trauma informed care in necessary environments
- Build rapport with unhoused community members and connect them with resources
- Collect and report data to agency, county and other entities required as per process and protocol
- Utilize HMIS other agency systems to help navigate services for community members in need
- Deliver meals and other necessary items to 10+ encampments throughout Pierce County
- Participate in weekly/bi-weekly meetings regarding collaborations of services
- Filled out daily paperwork in compliance with company policy.
- Managed time efficiently in order to complete all tasks within deadlines
- Worked well in team setting, providing support and guidance
- Strengthened communication skills through regular interactions with others
- Skilled at working independently and collaboratively in team environment
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to learn quickly and adapt to new situations
- Proven ability to develop and implement creative solutions to complex problems
- Acted as team leader in group projects, delegating tasks and providing feedback
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Self-motivated, with strong sense of personal responsibility
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Applied effective time management techniques to meet tight deadlines
- Exercised leadership capabilities by successfully motivating and inspiring others
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Adaptable and proficient in learning new concepts quickly and efficiently
- Paid attention to detail while completing assignments
- Worked well in a team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Self-motivated, with a strong sense of personal responsibility
- Ran errands and provided general office support in a professional environment
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Stagehand
Rhino Staging NW
Fife, WA
01.2016 - 05.2018
- Assisted in all technical and practical effect setup for concert/comedy/corporate events and/or performances, broke down all equipment at close of each show
- Constructed and decorated set pieces and props per design specifications
- Worked with team of 5-75 to put all props and set pieces in place and supervised prop movements at correct times during performances
- Developed and implemented communication strategies for range of internal and external stakeholders
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources
- Assisted crews with set building and pointed out problems that could be potential safety issues
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cab Driver/Medical Transport
E Cabs
Eugene, OR
07.2015 - 01.2016
- Maintained logbook and records for tax purposes
- Filled out daily paperwork in compliance with company policy.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time
- Arrived on time to customer appointments
- Upheld high standards of cleanliness, sanitation, and service
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns
- Operated party vehicles, buses and town cars
- Drove safely and obeyed traffic laws to avoid accidents and injuries
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences
- Accepted payments and provided receipts for fares to keep accurate records of transactions
- Maintained log of daily trips to keep accurate records of fares and destinations
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service
- Controlled operation of taximeter to accurately track distances and fares
- Followed road rules to protect passengers and prevent accidents
- Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior
- Transported high-value clients with professionalism and discretion
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares
- Offered above-and-beyond service to every rider to encourage repeat business
- Used mobile application to connect with customers, track distances and report locations
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details
- Helped passengers with questions or area information such as points of interest and entertainment options
- Obtained fares from passengers, issued change and secured cash from theft
- Managed preventive maintenance on vehicle to maintain optimal condition
- Upheld high standards of cleanliness, sanitation, and service.
Builders Helper
Oregon Design Guild
Lebanon, OR
01.2014 - 12.2015
- Assisted builder in all phases of preparing homes for resale.
- Resolved problems, improved operations and provided exceptional service
- Primed and painted walls.
- Helped hang drywall.
- Assisted in carpet installation.
- Operated work van to/from job sites throughout Lane and Linn-Benton counties.
- Strengthened communication skills through regular interactions with others
- Exercised leadership capabilities by successfully motivating and inspiring others
- Skilled at working independently and collaboratively in a team environment
- Passionate about learning and committed to continual improvement
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Organized and detail-oriented with a strong work ethic
- Excellent communication skills, both verbal and written
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Housekeeper
Homejoy
Seattle, WA
01.2012 - 12.2013
- Cleaned 2-4 homes 5 days a week throughout the greater Seattle area as an independent contractor.
- Accepted jobs through digital interface.
- Engaged with clients on room requirements and amenities to promote overall satisfaction
- Adhered to professional house cleaning checklist
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Vacuumed rugs and carpeted areas.
- Polished fixtures to achieve professional shine and appearance
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
- Washed and put away kitchen dishes, utensils and glassware
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
Education
Associates Degree - Applied Technology in HUMAN SERVICES
CLOVER PARK TECHNICAL COLLEGE
Lakewood, WA 09.2020 - 12.2020
Certification - Chemical Dependency Counseling
Clover Park Technical College
Lakewood, WA 09.2018 - 12.2020
High School Diploma -
Willamette High School
Eugene, OR 09.1987 - 06.1991
Skills
- ASAM Assessments
- Trauma-Informed Care
- Attention to Detail
- Planning and Coordination
- Active Listening
- Decision-Making
- Teamwork and Collaboration
- Multitasking Abilities
- Appointment Scheduling
- Document filing
- Client Needs Assessment
- Coordinate Transportation
- Route Planning
Accomplishments
- Supervised team of 4 staff members.
- Collaborated with team of 4 in the development of Rise Center Outreach.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Coordinated and secured 15 passenger van from Pierce County transit to utilize in Outreach feeding and community transport.
- Achieved Community Feeding Program through effectively helping with delivering meals to various encampments throughout Pierce County.
Certification
- September 2022 to September 2023
- Certified as a Substance Use Dependency Professional in training through Washington State
Additional Information
- Awards, PHI THETA KAPPA December 2020 Honor Society
Timeline
Outreach Case Navigator
The Rise Center
06.2021 - 07.2022
Associates Degree - Applied Technology in HUMAN SERVICES
CLOVER PARK TECHNICAL COLLEGE
09.2020 - 12.2020
Transportation Manager
The Rise Center
07.2020 - 07.2022
Life Program Navigator
The Rise Center
09.2019 - 03.2020
Enrollment Specialist
Clover Park Technical College
04.2019 - 03.2020
Certification - Chemical Dependency Counseling
Clover Park Technical College
09.2018 - 12.2020
Stagehand
Rhino Staging NW
01.2016 - 05.2018
Cab Driver/Medical Transport
E Cabs
07.2015 - 01.2016
Builders Helper
Oregon Design Guild
01.2014 - 12.2015
Personal Care Attendant
Consumer Direct
01.2012 - 12.2012
Housekeeper
Homejoy
01.2012 - 12.2013
Direct Support Staff
Hope Community Resources
01.2010 - 12.2012
High School Diploma -
Willamette High School
09.1987 - 06.1991
Similar Profiles
Traci AbbottTraci Abbott
Outreach Case Navigator at The Rise CenterOutreach Case Navigator at The Rise Center
Kaden NunleyKaden Nunley
Student Assistant at University of North Texas RISE CenterStudent Assistant at University of North Texas RISE Center
Taylor VanderbeckTaylor Vanderbeck
Paraeducator, Special Education at Rise CenterParaeducator, Special Education at Rise Center