Traci Abner-Edwards
Charlotte,NC
Summary
Dedicated and Knowledgeable customer service professional with over 7 yrs of experience . Solid team player with proven skills in developing relationships, and contributing to company success by maintaining customer satisfaction. Disciplined, organized, work well remotely and independently.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Arise
Remote
02.2023 - Current
- Answer incoming calls, process customer orders, returns/exchanges, and provide frontline customer support
- Educate customers on special pricing opportunities and promotions
- Promote high customer satisfaction by resolving problems with knowledge and friendly service
Credit Card Fraud Analyst
Arise
Detroit, MI
03.2020 - 06.2020
- Performed background check to verify customer identification
- Verified transactions in order to identify valid or fraudulent transactions
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Activated customer credit cards with verified valid transactions
Bank Teller
National City Bank
Canton, MI
01.2016 - 09.2016
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Explained bank services, financial products and applicable fees to customers.
- Responded and assisted customers with account inquiries and updates.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Reconciled cash and checks against computer records at end of shift.
Level 2 Customer Service Analyst
Wachovia Bank
Charlotte
07.2002 - 09.2005
- Assisted approximately 180-200 customers daily with various banking account questions, and concerns
- Opened new checking, savings, and debit card accounts
- Up sold available products and services, like overdraft protection and educated customers on online banking
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers with billing questions
- Processed bill payments and provided payment plan arrangements
- Utilized retention training skills in order to save customers from leaving the company
- Up sold cellphones, calling features, voice mail, text messaging, national and international calling plans
Education
Diploma - Information Technology & Network Administration
Computer Learning Center
Madison Heights, MI10.1999
High School Diploma -
Mumford High School
Detroit, MI06.1991
Some College (No Degree) - Nursing
Oakland University
Rochester, MISkills
- Customer Service
- Order Processing
- Credit Card Payment Processing
- Professional Telephone Demeanor
- Order Fulfillment
- Technical Support
- Computer Proficiency
- Microsoft Office Suite
- Active Listening
- Positive and Professional
- Typing Proficiency
- Call Center Operations
- Customer Relationship Management (CRM)
- Complaint Resolution
Timeline
Customer Service Representative
Arise
02.2023 - Current
Credit Card Fraud Analyst
Arise
03.2020 - 06.2020
Bank Teller
National City Bank
01.2016 - 09.2016
Level 2 Customer Service Analyst
Wachovia Bank
07.2002 - 09.2005
Diploma - Information Technology & Network Administration
Computer Learning Center
High School Diploma -
Mumford High School
Some College (No Degree) - Nursing
Oakland University
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