Customer Service Representative Supervisor
Sharon Lakes Animal Hospital
Charlotte, NC
09/28/13 - Current
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Completed leaves of absence, time off requests and department transfers.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
- Coordinated schedule to maintain appropriate staff coverage.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
