Traci Allen
Leonard,TX
Summary
Experienced individual with over 30 years of proficiency in customer service, warehousing, shipping or related industry, Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic OS&D clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel in any field.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Oak Meadows ownhomesr
Commerce, TX
12.2023 - Current
- Managed property financial records by collecting rent from 72 tenants and reconciling monthly accounts payable and receivable.
- Prepared and processed lease and rental applications using Blue moon, Realpage, Onesite software.
- Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently
- Responsible for processing and reconciling daily all account receivables
- Monitor and follow up on bad debt to include preparation of late notices,
resident and guarantor contact, and filing evictions - Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income.
- Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable
- Responsible for all end of the month closing procedures and reporting.
- Maintain accurate and organized records; auditing resident files to ensure accurate records.
- Responsible for walking units and posting all move-out charges, statements, and security deposit refunds.
- Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
- Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
- Effectively show, lease, and move in prospective residents.
- Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
- Assist with supervision of all business functions related to operations.
- Plan for and utilize property resources, equipment, and supplies economically (i.e.,obtaining bids/pricing from vendors, suppliers, contractors, dealing with
inadequate service, etc.) - Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Kept properties in compliance with local, state and federal regulations.
- Distributed and followed up on tenant renewal notices.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
OS&D Clerk
Yellow Freight
05.1999 - 07.2023
- Managed and resolve overages, shortages, and damages issues; research cause of claims, analyze root causes and potential solution; determine resolutions and documents findings using the shared OS&D report.
- Perform dock check to inventory all shipments.
- Perform Yard check trailer inventory, and making sure all trailers and shipments are accounted for.
- Redirected shipments in response to customer requests.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound shipments to establish timely delivery of shipments.
- Work closely with shipper on refused / cancel shipments.
- Managed timely and effective replacement of damaged or missing products.
Hazardous Material
Yellow Freight
05.1999 - 07.2023
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Managed disposal of non-hazardous, hazardous and special waste materials such as salvage packaging for transport. Responsible for safe, compliant and effective shipping. Ensure drums leaving dock is compliance with OSHA regulations.
- Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls.
Show Freight Exhibit
Yellow Freight
05.1999 - 07.2023
- Entered exhibit information into computer system.
- Maintained and inspected over 100 exhibits shipments on shortages, damages all discrepancies.
- Oversee all exhibits shipments loaded onto show trailer for delivery to show site.
Appointment Clerk
Yellow Freight
05.1999 - 07.2023
- Answered appointment requests, concerns and inquiries.
- Documented all calls and inquiries in computer system.
- Schedule appointments for trap accounts, residential accounts and business accounts.
- Answered approximately 50 calls per day regarding appointment requests, concerns and inquiries.
Customer Service
Yellow Freight
05.1999 - 07.2023
- Handled calls promptly and with courteous professional.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased customer service success rates by quickly resolving issues.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled deliveries and pickups according to customer needs.
Education
Garland High School
Garland, TX05.1984
Skills
- Able to function and multitask in fast paced environment with exceptional data entry skills and attention to detail, and data management, and problem-solving skills
- Ability to work under pressure
- Teamwork and Positive Attitude
Timeline
Assistant Manager
Oak Meadows ownhomesr
12.2023 - Current
OS&D Clerk
Yellow Freight
05.1999 - 07.2023
Hazardous Material
Yellow Freight
05.1999 - 07.2023
Show Freight Exhibit
Yellow Freight
05.1999 - 07.2023
Appointment Clerk
Yellow Freight
05.1999 - 07.2023
Customer Service
Yellow Freight
05.1999 - 07.2023
Garland High School
Similar Profiles
Gina JimenezGina Jimenez
Teacher, First Grade at Oak Meadows ElementaryTeacher, First Grade at Oak Meadows Elementary
Sean StarkSean Stark
Camp Counselor at High Meadows CampCamp Counselor at High Meadows Camp
JAVIER ARIAS-CRUZJAVIER ARIAS-CRUZ
Bilingual Adult Education Tutor at Windy Meadows SchoolBilingual Adult Education Tutor at Windy Meadows School