TRACI ALLEN
Mount Vernon,IL
Summary
Energetic with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
10
10
years of professional experience
Work History
Personal Care Assistant
Personal Care Assistant
05.2023 - 05.2024
- Administer patient medication based on Physician Directives
- Assist with activities of daily living: Eating, bathing, dressing, toileting, dressing, and hygiene
- Meal Preparation
Customer Service Specialist
CC Food Mart/Shell
10.2021 - 05.2023
- Process all payments and credit card sales through terminal
- Train Employees on software systems, billing protocols and Standards of Operations
- Maintain a clean environment and a customer friendly environment inside and outside the store
- Food Preparation
- Https://www.linkedin.com/search/results/all/?keywords=CC+Food+Mart+Shell
Family Service Specialist
09.2019 - 03.2019
- Organized schedules
- Household Organization
- Inventoried household supplies and groceries
- Pet caretaker
Paralegal Assistant
Robert Half
02.2019 - 03.2019
- Conducted research
- Drafted documents
- Digital data filing and assimilation
- Maintained Attorney schedules
Medical Billing Specialist
Kforce/SSM
07.2018 - 12.2018
- Identification and resolution of issues preventing claim adjudication
- Trained Employees on software systems, billing protocols and Standards of Operations
- Claim status follow up after release of claims process
- Verification of health insurance benefits to ensure coverage and eligibility prior to claims submission
Health Insurance Analyst
Robert Half/Anderson Hospital
03.2018 - 08.2018
- Identified Source of insurance denials
- Developed processes to eliminate and or minimize denials and rejections to improve cash flow
- Utilized financial, analytical, and interpretive skills to produce highest quality of work in an efficient manner
Project Manager
US Tech Solutions/BJC Healthcare
05.2017 - 03.2018
- Responsible and accountable for the coordinated management of projects directed toward strategic business and other organizational objectives
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
- Defined and initiated projects while working to ensure the ultimate success and acceptance of the program
- Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
- Coached, mentored, and lead personnel within a technical team environment
- Presented periodic Dashboard reports on the current program, future opportunities, and client issues
- Trained Employees on Epic Software specific Functions
- Provided secretarial and administrative support to management and other staff
Administrative Specialist
US Tech Solutions/BJC Hospital Care Management
01.2017 - 04.2017
- Obtained inpatient hospital notifications for various health insurance payors
- Provided secretarial and administrative support to management and other staff
- Utilized computer word processing, spreadsheet, and database softwares to prepare time sensitive reports, memos, and documents
- Greeted clients/suppliers/visitors to the organization in a professional and friendly manner
- Directed multi telephone line inquires and voice mails to appropriate staff
- Sorted incoming mail, faxes, and courier deliveries for distribution
- Ordering and inventory of office supplies
- Prepared and send outgoing faxes, mail, and courier parcels
- Recorded and drafted staff meeting minutes
Insurance Verification and Customer Service Specialist
Direct Medical Inc.
08.2016 - 09.2016
- Stayed current with patient eligibility, benefits and authorization processes
- Informed patients of any out of pocket costs
- Answered multi-telephone lines
- Continuous team and vendor communication via e-mail, phone, and fax
Eligibility Support Specialist
SERCO
11.2014 - 07.2016
- Trained New Hires on CMS Software Systems, protocols and standards of Operations
- Eligibility Healthcare application processing
- Resolve application inconsistencies in regards to income and citizenship
Insurance Reimbursement Specialist
Aerotek/Express Scripts Inc.
02.2014 - 03.2014
- Provided Health Insurance Benefit Verification for a Drug Program
- Confirmed Patient and Insurance Demographics with Physician and Client Offices
- Authorization initiation and follow up
- Faxing, filing, and copying of documents
Education
Bachelor of Arts - LIBERAL STUDIES
SIUE
Edwardsville, IL05.2004
Associate of Applied Science - SOCIOLOGY, PSYCHOLOGY, NURSING
SWIC
Belleville, IL05.1996
Skills
MULTIPLE USE OF SOFTWARES: EPIC, ECLIPSE, MEDITECH,
TYPING: 75 WPM, SHORTHAND: 34 WPM
INTERNET RESEARCH
SALES, CASH MANAGEMENT
FILING, ALPHA/NUMERIC
TEN KEY, EMAIL VOLICE MAIL
MULTI LINE TEEPHONE
CUSTOMER SERVICE AND SATISFACTION
TELEPHONE ETIQUETTE
TEAM
DATA ENTRY AND ASSIMILATION
Accomplishments
AWARDS:
Who's Who Among Administrative Professionals with Honors 2001-2007
Service Excellence 2011
Timeline
Personal Care Assistant
Personal Care Assistant
05.2023 - 05.2024
Customer Service Specialist
CC Food Mart/Shell
10.2021 - 05.2023
Family Service Specialist
09.2019 - 03.2019
Paralegal Assistant
Robert Half
02.2019 - 03.2019
Medical Billing Specialist
Kforce/SSM
07.2018 - 12.2018
Health Insurance Analyst
Robert Half/Anderson Hospital
03.2018 - 08.2018
Project Manager
US Tech Solutions/BJC Healthcare
05.2017 - 03.2018
Administrative Specialist
US Tech Solutions/BJC Hospital Care Management
01.2017 - 04.2017
Insurance Verification and Customer Service Specialist
Direct Medical Inc.
08.2016 - 09.2016
Eligibility Support Specialist
SERCO
11.2014 - 07.2016
Insurance Reimbursement Specialist
Aerotek/Express Scripts Inc.
02.2014 - 03.2014
Bachelor of Arts - LIBERAL STUDIES
SIUE
Associate of Applied Science - SOCIOLOGY, PSYCHOLOGY, NURSING
SWIC
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