Overview
Work History
Timeline
Hi, I’m

Traci Allen

Mount Vernon,IL

Overview

11
years of professional experience

Work History

WoodForest National Bank
Mount Vernon, IL

Retail Banker II
10.2024 - Current

Job overview

  • Provide and maintain exceptional customer service
  • Proactively identify, market, and recommend bank products and services beneficial to customers
  • Process transactions, open accounts, and perform account maintenance
  • Employ continuous problem-solving skills to address customer needs

O’Fallon, IL

Personal Care Assistant
05.2023 - 05.2024

Job overview

  • Administer patient medication based on Physician Directives
  • Assist with activities of daily living: Eating, bathing, dressing, toileting, dressing, and hygiene
  • Meal Preparation

CC Food Mart/Shell

Customer Service Specialist
10.2021 - 05.2023

Job overview

  • Company Overview: Https://www.linkedin.com/search/results/all/?keywords=CC+Food+Mart+Shell
  • Process all payments and credit card sales through terminal
  • Train Employees on software systems, billing protocols and Standards of Operations
  • Maintain a clean environment and a customer friendly environment inside and outside the store
  • Food Preparation
  • Https://www.linkedin.com/search/results/all/?keywords=CC+Food+Mart+Shell

Family Service Specialist
09.2019 - 03.2019

Job overview

  • Organized schedules
  • Household Organization
  • Inventoried household supplies and groceries
  • Pet caretaker

Robert Half

Paralegal Assistant
02.2019 - 03.2019

Job overview

  • Conducted research
  • Drafted documents
  • Digital data filing and assimilation
  • Maintained Attorney schedules

Kforce/SSM

Medical Billing Specialist
07.2018 - 12.2018

Job overview

  • Identification and resolution of issues preventing claim adjudication
  • Trained Employees on software systems, billing protocols and Standards of Operations
  • Claim status follow up after release of claims process
  • Verification of health insurance benefits to ensure coverage and eligibility prior to claims submission

Robert Half/Anderson Hospital

Health Insurance Analyst
03.2018 - 08.2018

Job overview

  • Identified Source of insurance denials
  • Developed processes to eliminate and or minimize denials and rejections to improve cash flow
  • Utilized financial, analytical, and interpretive skills to produce highest quality of work in an efficient manner

US Tech Solutions/BJC Healthcare

Project Manager
05.2017 - 03.2018

Job overview

  • Responsible and accountable for the coordinated management of projects directed toward strategic business and other organizational objectives
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
  • Defined and initiated projects while working to ensure the ultimate success and acceptance of the program
  • Coached, mentored, and lead personnel within a technical team environment
  • Presented periodic Dashboard reports on the current program, future opportunities, and client issues
  • Trained Employees on Epic Software specific Functions
  • Provided secretarial and administrative support to management and other staff

US Tech Solutions/BJC Hospital Care Management

Administrative Specialist
01.2017 - 04.2017

Job overview

  • Obtained inpatient hospital notifications for various health insurance payors
  • Provided secretarial and administrative support to management and other staff
  • Utilized computer word processing, spreadsheet, and database softwares to prepare time sensitive reports, memos, and documents
  • Greeted clients/suppliers/visitors to the organization in a professional and friendly manner
  • Directed multi telephone line inquires and voice mails to appropriate staff
  • Sorted incoming mail, faxes, and courier deliveries for distribution
  • Ordering and inventory of office supplies
  • Prepared and send outgoing faxes, mail, and courier parcels
  • Recorded and drafted staff meeting minutes

Direct Medical Inc.
Belleville, IL

Insurance Verification and Customer Service Specialist
08.2016 - 09.2016

Job overview

  • Stayed current with patient eligibility, benefits and authorization processes
  • Informed patients of any out of pocket costs
  • Answered multi-telephone lines
  • Continuous team and vendor communication via e-mail, phone, and fax

SERCO
Wentzville, MO

Eligibility Support Specialist
11.2014 - 07.2016

Job overview

  • Trained New Hires on CMS Software Systems, protocols and standards of Operations
  • Eligibility Healthcare application processing
  • Resolve application inconsistencies in regards to income and citizenship

Aerotek/Express Scripts Inc.

Insurance Reimbursement Specialist
02.2014 - 03.2014

Job overview

  • Provided Health Insurance Benefit Verification for a Drug Program
  • Confirmed Patient and Insurance Demographics with Physician and Client Offices
  • Authorization initiation and follow up
  • Faxing, filing, and copying of documents

Timeline

Retail Banker II

WoodForest National Bank
10.2024 - Current

Personal Care Assistant

05.2023 - 05.2024

Customer Service Specialist

CC Food Mart/Shell
10.2021 - 05.2023

Family Service Specialist

09.2019 - 03.2019

Paralegal Assistant

Robert Half
02.2019 - 03.2019

Medical Billing Specialist

Kforce/SSM
07.2018 - 12.2018

Health Insurance Analyst

Robert Half/Anderson Hospital
03.2018 - 08.2018

Project Manager

US Tech Solutions/BJC Healthcare
05.2017 - 03.2018

Administrative Specialist

US Tech Solutions/BJC Hospital Care Management
01.2017 - 04.2017

Insurance Verification and Customer Service Specialist

Direct Medical Inc.
08.2016 - 09.2016

Eligibility Support Specialist

SERCO
11.2014 - 07.2016

Insurance Reimbursement Specialist

Aerotek/Express Scripts Inc.
02.2014 - 03.2014

Similar Profiles

CREATE PROFILE
Traci Allen