Hi, I’m
Traci Allen
Mount Vernon,IL
Overview
11
years of professional experience
Work History
WoodForest National BankMount Vernon, IL
Retail Banker II
10.2024 - Current
Job overview
- Provide and maintain exceptional customer service
- Proactively identify, market, and recommend bank products and services beneficial to customers
- Process transactions, open accounts, and perform account maintenance
- Employ continuous problem-solving skills to address customer needs
O’Fallon, IL
Personal Care Assistant
05.2023 - 05.2024
Job overview
- Administer patient medication based on Physician Directives
- Assist with activities of daily living: Eating, bathing, dressing, toileting, dressing, and hygiene
- Meal Preparation
CC Food Mart/Shell
Customer Service Specialist
10.2021 - 05.2023
Job overview
- Company Overview: Https://www.linkedin.com/search/results/all/?keywords=CC+Food+Mart+Shell
- Process all payments and credit card sales through terminal
- Train Employees on software systems, billing protocols and Standards of Operations
- Maintain a clean environment and a customer friendly environment inside and outside the store
- Food Preparation
- Https://www.linkedin.com/search/results/all/?keywords=CC+Food+Mart+Shell
Family Service Specialist
09.2019 - 03.2019
Job overview
- Organized schedules
- Household Organization
- Inventoried household supplies and groceries
- Pet caretaker
Robert Half
Paralegal Assistant
02.2019 - 03.2019
Job overview
- Conducted research
- Drafted documents
- Digital data filing and assimilation
- Maintained Attorney schedules
Kforce/SSM
Medical Billing Specialist
07.2018 - 12.2018
Job overview
- Identification and resolution of issues preventing claim adjudication
- Trained Employees on software systems, billing protocols and Standards of Operations
- Claim status follow up after release of claims process
- Verification of health insurance benefits to ensure coverage and eligibility prior to claims submission
Robert Half/Anderson Hospital
Health Insurance Analyst
03.2018 - 08.2018
Job overview
- Identified Source of insurance denials
- Developed processes to eliminate and or minimize denials and rejections to improve cash flow
- Utilized financial, analytical, and interpretive skills to produce highest quality of work in an efficient manner
US Tech Solutions/BJC Healthcare
Project Manager
05.2017 - 03.2018
Job overview
- Responsible and accountable for the coordinated management of projects directed toward strategic business and other organizational objectives
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
- Defined and initiated projects while working to ensure the ultimate success and acceptance of the program
- Coached, mentored, and lead personnel within a technical team environment
- Presented periodic Dashboard reports on the current program, future opportunities, and client issues
- Trained Employees on Epic Software specific Functions
- Provided secretarial and administrative support to management and other staff
US Tech Solutions/BJC Hospital Care Management
Administrative Specialist
01.2017 - 04.2017
Job overview
- Obtained inpatient hospital notifications for various health insurance payors
- Provided secretarial and administrative support to management and other staff
- Utilized computer word processing, spreadsheet, and database softwares to prepare time sensitive reports, memos, and documents
- Greeted clients/suppliers/visitors to the organization in a professional and friendly manner
- Directed multi telephone line inquires and voice mails to appropriate staff
- Sorted incoming mail, faxes, and courier deliveries for distribution
- Ordering and inventory of office supplies
- Prepared and send outgoing faxes, mail, and courier parcels
- Recorded and drafted staff meeting minutes
Direct Medical Inc.Belleville, IL
Insurance Verification and Customer Service Specialist
08.2016 - 09.2016
Job overview
- Stayed current with patient eligibility, benefits and authorization processes
- Informed patients of any out of pocket costs
- Answered multi-telephone lines
- Continuous team and vendor communication via e-mail, phone, and fax
SERCOWentzville, MO
Eligibility Support Specialist
11.2014 - 07.2016
Job overview
- Trained New Hires on CMS Software Systems, protocols and standards of Operations
- Eligibility Healthcare application processing
- Resolve application inconsistencies in regards to income and citizenship
Aerotek/Express Scripts Inc.
Insurance Reimbursement Specialist
02.2014 - 03.2014
Job overview
- Provided Health Insurance Benefit Verification for a Drug Program
- Confirmed Patient and Insurance Demographics with Physician and Client Offices
- Authorization initiation and follow up
- Faxing, filing, and copying of documents
Timeline
Retail Banker II
WoodForest National Bank
10.2024 - Current
Personal Care Assistant
05.2023 - 05.2024
Customer Service Specialist
CC Food Mart/Shell
10.2021 - 05.2023
Family Service Specialist
09.2019 - 03.2019
Paralegal Assistant
Robert Half
02.2019 - 03.2019
Medical Billing Specialist
Kforce/SSM
07.2018 - 12.2018
Health Insurance Analyst
Robert Half/Anderson Hospital
03.2018 - 08.2018
Project Manager
US Tech Solutions/BJC Healthcare
05.2017 - 03.2018
Administrative Specialist
US Tech Solutions/BJC Hospital Care Management
01.2017 - 04.2017
Insurance Verification and Customer Service Specialist
Direct Medical Inc.
08.2016 - 09.2016
Eligibility Support Specialist
SERCO
11.2014 - 07.2016
Insurance Reimbursement Specialist
Aerotek/Express Scripts Inc.
02.2014 - 03.2014