Traci Andreas
Bandera,TX
Summary
I'm a Member Relations Representative with an extensive background in customer service. I am looking at taking the next step in my career by applying for Human Resource Specialist.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to explore new job options within Bandera Eletric. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
BTX Nutrition LLC
Owner Operater
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
MEMBER RELATIONS REPRESENTATIVE
BANDERA ELECTRIC CO-OP
01.2016 - Current
- Assist Members with matters concerning billing, payments, establishment of electrical and fiber services, specialized Member requests, and general questions in person, on the phone, and via web submissions or email.
- Balance daily cash drawers, make deposits, and submit appropriate information to the banking department.
- Work with all other departments to ensure all pertinent communications are relayed in a timely and efficient manner. Maintain a positive and professional environment with all Members and fellow employees.
- Cross-train with other departments, such as Construction, Billing and Banking, Fiber scheduling, Fiber NOC, and Energy Sevice to improve my understanding of the Co-op as a whole and be able to substitute if necessary.
- I complete the invoice transfer group daily, payment assistance listing monthly, membership on hold monthly and memberships inactive monthly. I manage the schedule if Shannan is on PTO. I manage the delinquent process for electric and fiber if Robin is on PTO. I complete any task that management asks of me.
OFFICE MANAGER
BANDERA FINANCE
01.2007 - 01.2011
- Managed office in a professional manner while tending to customer needs such as: taking payments, issue loans, run credit checks, followed up on collections with delinquent accounts while maintaining the best customer service experience possible. Processed payroll, ran monthly, quarterly, and yearly fiscal reports for CPA & maintained professional work environment among all employees.
TELLER
WELLS FARGO
01.2002 - 01.2007
- Provided the best customer service experience possible for all customers by interacting in a pleasant and professional manner and informing customers about various financial products.
- Completed customer requests such as, deposits and withdrawals. While maintaining a secure environment by following all company identification policies.
- Performed monthly audits of both team member cash drawers and the bank vault as well as preparing currency to ship when required. Assisted supervisor with team member scheduling.
Education
Bachelors - Business Administration
Ashford University
01.2010
Associates - Science
Northwest Vista
01.2002
Skills
- Friendly, positive attitude
- Excellent communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
Timeline
BTX Nutrition LLC
Owner Operater
10.2023 - Current
MEMBER RELATIONS REPRESENTATIVE
BANDERA ELECTRIC CO-OP
01.2016 - Current
OFFICE MANAGER
BANDERA FINANCE
01.2007 - 01.2011
TELLER
WELLS FARGO
01.2002 - 01.2007
Associates - Science
Northwest Vista
Bachelors - Business Administration
Ashford University
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