Dedicated and compassionate Registered Nurse (RN) with 15 years of experience including 12 years experience working at the Martinsburg VAMC and a progressive career history in direct patient care and care coordination in a fast-paced environment. Skilled at remaining calm under pressure, and adeptly handling difficult patients and high-stress situations. Consistently cultivates strong relationships with patients and families through empathetic communication, a respectful attitude, and exceptional customer service. Additionally, I am experienced in providing coding, documentation, and encounter education to providers and clinical staff.