TRACI BOIRE
Springport,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proven multitasking abilities while committing to building professional relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Springcom, INC
10.2022 - Current
- Actively listens to customers, handling concerns quickly and escalate any major issues to supervisor.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Assist with billing inquiries and to provide timely responses to enhance customer satisfaction.
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options.
- Exhibits high energy and professionalism when dealing with clients and staff.
Library Page
Jackson District Library
09.2019 - 10.2020
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Education
Associate of Applied Science - Administrative Assistant
Kellogg Community College
Battle Creek, MI05.2017
High School Diploma -
Springport High School
Springport, MI05.2009
Skills
- Microsoft Excel
- Microsoft Word
- Organized
- Detail-Oriented
- Multi-Line Telephone Operation
- Office Equipment Proficiency
- Calm and Professional Under Pressure
- Credit Card Payment Processing
Timeline
Customer Service Representative
Springcom, INC
10.2022 - Current
Library Page
Jackson District Library
09.2019 - 10.2020
Associate of Applied Science - Administrative Assistant
Kellogg Community College
High School Diploma -
Springport High School
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