Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Briskin

Albany,N. Y.

Summary

Highly motivated, versatile, and goal-oriented employee with many years of experience in the Customer Service and Medical Fields. Especially skilled at building effective and productive working relationships. Seeking a long-term position that will offer the opportunity for growth and advancement.

Overview

14
14
years of professional experience

Work History

Office Manager

Pinnacle Upright MRI
06.2024 - Current
  • Supervising and training administrative staff, including scheduling and providing guidance.
  • Managing office supplies, equipment maintenance, and inventory.
  • Overseeing the creation and maintenance of patient records, ensuring accuracy and confidentiality.
  • Handling correspondence, scheduling appointments, and managing communications with patients, healthcare providers, and insurance companies.
  • Developing and implementing office policies and procedures to ensure compliance with regulations.
  • Overseeing payroll, accounts payable, and accounts receivable
  • Communicating effectively with medical staff, executives, and other stakeholders.
  • Collaborating with medical staff to set goals and objectives for the office.
  • Facilitating communication between medical personnel and administrative staff.
  • Familiarity with medical terminology and procedures

Patient Service Specialist

MRI
11.2022 - Current
  • Reviewing scripts to ensure patient is scheduled properly for the correct facility based on individual patient needs
  • Reviewing patient medical history to assure compatibility with the exam ordered
  • Obtain authorization from commercial insurance company as well as Workers Compensation Board
  • Counseling patient on upcoming procedures
  • Scheduling all Procedures in a timely manner based on specific Patient needs
  • Scheduling all follow up appointments to discuss results of procedures
  • Maintaining close contact with outside facilities to obtain superior patient care.

Front End Coordinator

OrthoNY
10.2020 - 11.2022
  • Ensure front end staff are allocated appropriately to ensure minimal wait time and/or delay for patients
  • Work closely with Clinical Supervisor to ensure adequate staffing levels based on patient volume; Train new and current staff to complete reception duties and responsibilities including, but not limited to, accurately and efficiently collecting and inputting patient information and payment, balancing and closing daily journals; Review and audit daily journals of reception staff for accuracy and account for all financial collections; Respond and address patient complaints as they arise and elevate to Site Management or other management, as needed
  • Complete reception duties as needed including balancing and closing journals, when appropriate; Other responsibilities as designated by the Supervisor.

Medical Receptionist

OrthoNY
10.2019 - 10.2020
  • Greet patients promptly and professionally, obtaining all required patient information, documents, signatures, collecting and documenting payments received, scheduling all follow up appointments as well as diagnostic procedures, verifying insurance coverage as well as assisting in the training process of new employees.

Front End Lead

Morgan Linen Service
02.2019 - 10.2019
  • Responsible for handling and resolving client issues, balancing driver ledger accounts daily, verifying inventory, posting of payments received
  • Custom ordering of specialty items, overseeing daily operations and maintaining the flow of the front end

Inmate Educational Assistant

NYS Department of Corrections and Community Services
12.2013 - 11.2018
  • Assist Teacher with daily assignments, assessing grade level materials, Grade and record scores to profile accounts and maintained student profile records, Assist Students with coursework and GED Preparation,
  • Log all coursework into student files

LPN Supervisor

Home of the Good Shepherd
08.2011 - 11.2012
  • Medication Administration, Obtaining/documenting daily glucose levels/Pre-fill Insulin Syringes, Wound care/Colostomy care, Administering IM/Subcutaneous injections, Monthly Chart/Daily Medication Audits, Documentation of all care rendered, Medication and MARS daily/monthly audits
  • Supervision and teaching of Resident

Education

Microsoft Office Specialist Training -

Nurse Diploma -

Mod Med Training -

01.2019

4/2017 – 4/2018 Certifications in Excel, Word and Power Point -

Capital Region Career & Technical School
Albany, NY.
06.2011

Certified Nursing Assistant -

Johnson Community College
Carolina, North
01.2007

Skills

  • Patient Interviewing Skills
  • Appointment Confirmation
  • Resolving Problems
  • Microsoft Office
  • Communicating to Patients and Families
  • Patient Needs Assessment and Referral
  • Helpful and Service-Oriented
  • Caring and Empathetic
  • Documenting and Recording Information
  • Calm and Effective Under Pressure
  • Database Search and Data Entry Skills
  • Organized and Detail-Oriented
  • Explaining Policy and Procedures
  • Patient Confidentiality and Data Security
  • Scheduling Appointments
  • Insurance Authorizations
  • Patient Registration
  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Payroll processing
  • Document management
  • Relationship building
  • Mail handling
  • Scheduling
  • Staff management
  • Conflict management
  • Supply management
  • Training and coaching
  • Workflow optimization
  • Computer skills
  • Customer relationship management
  • Decision-making
  • Teamwork and collaboration
  • Task delegation
  • Work Planning and Prioritization
  • Employee coaching and mentoring

Timeline

Office Manager

Pinnacle Upright MRI
06.2024 - Current

Patient Service Specialist

MRI
11.2022 - Current

Front End Coordinator

OrthoNY
10.2020 - 11.2022

Medical Receptionist

OrthoNY
10.2019 - 10.2020

Front End Lead

Morgan Linen Service
02.2019 - 10.2019

Inmate Educational Assistant

NYS Department of Corrections and Community Services
12.2013 - 11.2018

LPN Supervisor

Home of the Good Shepherd
08.2011 - 11.2012

Nurse Diploma -

Mod Med Training -

Certified Nursing Assistant -

Johnson Community College

Microsoft Office Specialist Training -

4/2017 – 4/2018 Certifications in Excel, Word and Power Point -

Capital Region Career & Technical School

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Traci Briskin