Traci Burgos
New Smyrna Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Certified Medication Technician
Cypress Village
Jacksonville, FL
2 2024 - 05.2024
- Accurately administers medication in accordance with facility policy and procedures (Facility does not allow medication aides to administer narcotics or insulin)
- Ensures proper identification of resident using two identifiers
- Takes and records vital signs, temperature and weight
- Reports any change in resident condition to nurse
- Perform CNA duties as assigned
- Administer scheduled, prescribed medication in accord with facility policies and procedures
- Report any physical or emotional change in resident status immediately to Clinical Supervisor
- Measure and record blood pressure, radial pulse, temperature and weight in accord with prescribed medication therapy
- Prepare, administer and record select oral, nasal, transdermal, rectal, inhalant and ophthalmic scheduled, resident medications
- Perform simple, resident treatments according to their charts and nurse delegation.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes
- Served as reliable resource for new hires, providing guidance and support on medication technician procedures and expectations
Certified Nursing Assistant
Carthage Area Hospital
Carthage, NY
08.2018 - 07.2021
- Assisted in providing quality care to elderly patients in long-term care facility
- Demonstrated strong interpersonal skills while interacting with patients and their families
- Collaborated with team of healthcare professionals to ensure patient safety and comfort
- Recorded patient vitals, monitored health conditions, and administered medications as prescribed.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
- Documented patient information and care activities in electronic health record
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
Healthcare Call Center Representative
Anthem Blue Cross BlueShield
Watertown, NY
09.2016 - 04.2018
- Ability to multi-task to accomplish workload efficiently
- Understanding of medical terminology
- Oral and written communication skills
- Ability to maintain accuracy and production standards
- Negotiation skills
- Technical skills
- Problem-solving skills
- Attention to detail and accuracy
- Analytical skills
- Provided advice on eligibility, coverage, and payment
- Able to handle large call volumes
- Remained calm and professional at all times while handling members' complaints or concerns.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
- Maintained up-to-date knowledge of product and service changes
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Call Center Representative
AT&T Wireless
Orlando, FL
09.2014 - 08.2016
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Implemented and developed customer service training processes.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Attended telephone skills and program information training sessions to boost aptitude.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
Associate of Science - Medical Assisting
Daytona College
Ormond Beach, FL 08.2022 - 05.2024
Vocational school - Medication Training
Acumen
Jacksonville, FL 11.2023 - 05.2023
Boces Technical College - undefined
Watertown
NY, Watertown 02.2015 - 05.2015
High school diploma - undefined
Blanchet High School
Seattle, WA 09.1989 - 05.1993
Skills
Senior care
EMar documentation (4 years)
Computer literacy (10 years)
Medical terminology (10 years)
CPT coding (3 years)
Typing 45 accuracy (10 years)
Microsoft Word
Typing
Time management
Medical receptionist
EMR systems
Insurance verification
Office experience
Patient care
Epic
HIPAA
Medical billing
Medical scheduling
Organizational skills
Senior care
Certification
CNA
Timeline
Vocational school - Medication Training
Acumen
11.2023 - 05.2023
Associate of Science - Medical Assisting
Daytona College
08.2022 - 05.2024
Certified Nursing Assistant
Carthage Area Hospital
08.2018 - 07.2021
Healthcare Call Center Representative
Anthem Blue Cross BlueShield
09.2016 - 04.2018
Boces Technical College - undefined
Watertown
02.2015 - 05.2015
Call Center Representative
AT&T Wireless
09.2014 - 08.2016
High school diploma - undefined
Blanchet High School
09.1989 - 05.1993
Certified Medication Technician
Cypress Village
2 2024 - 05.2024