Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Traci Burgos

New Smyrna Beach,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Certified Medication Technician

Cypress Village
Jacksonville, FL
2 2024 - 05.2024
  • Accurately administers medication in accordance with facility policy and procedures (Facility does not allow medication aides to administer narcotics or insulin)
  • Ensures proper identification of resident using two identifiers
  • Takes and records vital signs, temperature and weight
  • Reports any change in resident condition to nurse
  • Perform CNA duties as assigned
  • Administer scheduled, prescribed medication in accord with facility policies and procedures
  • Report any physical or emotional change in resident status immediately to Clinical Supervisor
  • Measure and record blood pressure, radial pulse, temperature and weight in accord with prescribed medication therapy
  • Prepare, administer and record select oral, nasal, transdermal, rectal, inhalant and ophthalmic scheduled, resident medications
  • Perform simple, resident treatments according to their charts and nurse delegation.
  • Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes
  • Served as reliable resource for new hires, providing guidance and support on medication technician procedures and expectations

Certified Nursing Assistant

Carthage Area Hospital
Carthage, NY
08.2018 - 07.2021
  • Assisted in providing quality care to elderly patients in long-term care facility
  • Demonstrated strong interpersonal skills while interacting with patients and their families
  • Collaborated with team of healthcare professionals to ensure patient safety and comfort
  • Recorded patient vitals, monitored health conditions, and administered medications as prescribed.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
  • Documented patient information and care activities in electronic health record
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms

Healthcare Call Center Representative

Anthem Blue Cross BlueShield
Watertown, NY
09.2016 - 04.2018
  • Ability to multi-task to accomplish workload efficiently
  • Understanding of medical terminology
  • Oral and written communication skills
  • Ability to maintain accuracy and production standards
  • Negotiation skills
  • Technical skills
  • Problem-solving skills
  • Attention to detail and accuracy
  • Analytical skills
  • Provided advice on eligibility, coverage, and payment
  • Able to handle large call volumes
  • Remained calm and professional at all times while handling members' complaints or concerns.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
  • Maintained up-to-date knowledge of product and service changes
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Call Center Representative

AT&T Wireless
Orlando, FL
09.2014 - 08.2016
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Implemented and developed customer service training processes.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Education

Associate of Science - Medical Assisting

Daytona College
Ormond Beach, FL
08.2022 - 05.2024

Vocational school - Medication Training

Acumen
Jacksonville, FL
11.2023 - 2023.05

Boces Technical College - undefined

Watertown
NY, Watertown
02.2015 - 2015.05

High school diploma - undefined

Blanchet High School
Seattle, WA
09.1989 - 1993.05

Skills

Senior care

undefined

Certification

CNA

Timeline

Vocational school - Medication Training

Acumen
11.2023 - 2023.05

Associate of Science - Medical Assisting

Daytona College
08.2022 - 05.2024

Certified Nursing Assistant

Carthage Area Hospital
08.2018 - 07.2021

Healthcare Call Center Representative

Anthem Blue Cross BlueShield
09.2016 - 04.2018

Boces Technical College - undefined

Watertown
02.2015 - 2015.05

Call Center Representative

AT&T Wireless
09.2014 - 08.2016

High school diploma - undefined

Blanchet High School
09.1989 - 1993.05

Certified Medication Technician

Cypress Village
2 2024 - 05.2024

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Traci Burgos