Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Traci Camba

Murfreesboro,TN

Summary

Strategic Associate Director with extensive experience in telecommunications, talent programs, and customer service industries. Demonstrates advanced knowledge in business analysis, process improvement, coaching, people leadership, training, and operational implementation. Strong emphasis on operational excellence and employee development throughout career. Excel at communication, problem solving and adaptability to drive team success and organizational goals.

Overview

12
12
years of professional experience

Work History

Associate Director Talent Acquisition

Verizon Wireless
05.2020 - Current
  • Enhanced organizational success by effectively attracting, acquiring, developing, and aligning talent to meet strategic objectives.
  • Improved talent conversion processes, leading to a 20% increase in offer efficiency.
  • Designed 10 programs/projects from initiation to delivery, fostering a culture of development, engagement, and innovation.
  • Achieved a 50% increase in intern engagement by leveraging new tools to educate and drive utilization.
  • Launched over 50 new processes, programs, and system enhancements within by ensuring comprehensive launch plans were in place, including training, communication, reporting, command centers, and post-launch support.

Associate Director Headquarters Operations

Verizon Wireless
01.2016 - 05.2020
  • Supported project management for Verizon Consumer-wide initiatives to drive empowerment, brand love, and employee success.
  • Implemented a coaching methodology and tool platform training across eight international sites through both onsite and virtual partnerships, resulting in the addition of over 2,000 new users to our tools within the strategic partner channel.
  • Directed key architecture and led facilitation for the Customer Service customer experience journey and ecosystem mapping, from identification of critical customer touchpoints, via root cause analysis.
  • Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
  • Monitored budgeting, forecasting, planning and reporting activities of the department.
  • Created effective communication channels between different departments in order to facilitate collaboration.

Associate Director Northeast Area Operations

Verizon Wireless
01.2015 - 01.2016
  • Led a team of 20+time and attendance managers and analysts responsible for maintaining time reporting systems, educating leadership, and serving as subject matter expert on adherence, conformance, and presence.
  • Oversight to ensure Shrink Optimization Consultants provide monthly observations of Leadership Essential behaviors, primarily focusing on the quantity and quality of our good shrink execution.
  • Surpassed our prior record for actual absence by 5% in February and March of 2015.
  • Improved NEA's first-quarter perfect attendance by 81%, leading to a year-over-year cost savings of $8.5 million from 2014 to 2015, attributed to decreased absences.

Associate Director Little Rock, Call Center

Verizon Wireless
08.2012 - 01.2015
  • Managed the selection, training, and daily development of recruiting supervisors. Collaborated and partnered with HR, Training, and Talent Acquisition team to ensure headcount is met and attrition was monitored.
  • Responsible for a team of up to 230 employees, including 8-15 Supervisors, and 200 representatives and Associate Directors in training.
  • Lead the center's New Hire process in collaboration with the training team to ensure a seamless handoff at all levels, from the classroom to transition, and ultimately to the production supervisor team.
  • Successfully hired and trained more than 400 new employees over a two-year period, in collaboration with the recruiting and learning/development teams.
  • Established key performance indicators which were tracked regularly against set targets.

Education

Bachelor of Science - Marine Biology

College of Charleston
Charleston, SC
05.2000

Associates of Science -

Trident Technical College
N. Charleston, SC
05.1996

Skills

  • Training/Development
  • Coaching/Quality Assurance
  • Process Improvement
  • Project Management
  • Recruiting/Hiring
  • Strategic leadership
  • Program Development
  • Root Cause Analysis
  • Program Oversight
  • Workforce Planning
  • Talent Acquisition
  • Client engagement and support

Custom

  • Leadership Excellence and Accountability - Coin of Excellence
  • Field Operations Driving Change & Innovation - Multiple Director’s Awards

Timeline

Associate Director Talent Acquisition

Verizon Wireless
05.2020 - Current

Associate Director Headquarters Operations

Verizon Wireless
01.2016 - 05.2020

Associate Director Northeast Area Operations

Verizon Wireless
01.2015 - 01.2016

Associate Director Little Rock, Call Center

Verizon Wireless
08.2012 - 01.2015

Bachelor of Science - Marine Biology

College of Charleston

Associates of Science -

Trident Technical College

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Traci Camba