TRACI CAMPBELL-RICH
Ridgecrest,CA
Summary
I have several years of experience in the Bartending, mixology, Catering and Food Service Industry, working at all levels of this field. Creating delicious innovative cocktails is a specialty of mine, I love following trends and developing seasonal specials to help bring in new customers and to keep things fresh with existing customers as well. The utmost priority is placed on giving customers an excellent experience by working efficiently and serving a consistent product in a timely manner, always with a smile. I have a current ABC RBS Certificate and Food Handler Certificate and my schedule is open to accommodate a flexible schedule.
Overview
35
35
years of professional experience
Work History
Restaurant General Manager
Xin Bowl Asian Bistro
2021.04 - 2024.09
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Scheduled bands for Band Night events and coordinated set up, clean up, extra staffing, promotion and ordering supplies for outside bar.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Monitored inventory of bar supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Bartender/Bar Manager
Xin Bowl Asian Bistro
2011.10 - 2024.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation, and remembering their food and drink preferences.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication. Checked IDs for legal drinking age and trained employees to comply with ABC regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol. Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation on band nights and special events.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings. Explained specials to servers and customers to increase sales.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu. Contributed innovative ideas for seasonal cocktail menus to attract new clientele while retaining regulars.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Bartender
The Joint
2020.10 - 2021.05
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations, keeping the bar presentable and well stocked.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Catering Events Lead Bartender
Willy Gees (Sierra Lanes)
2014.02 - 2018.09
- Resolved customer complaints promptly and professionally maintaining positive relationships with clients.
- Supported overall event success by assisting other staff members as needed in areas such as food service, setup, and cleanup.
- Enhanced customer satisfaction by providing exceptional bartending services at various catering events.
- Maintained a clean and organized bar area, adhering to health and safety regulations throughout each event.
- Worked closely with teammates to provide seamless service during complex or large-scale catering events.
- Collaborated with event planners to create custom drink menus tailored to clients'' preferences and themes.
- Assisted in the setup and breakdown of bar stations, facilitating efficient transitions between different functions.
- Provided friendly and engaging customer service, fostering an enjoyable atmosphere for guests at various events.
- Demonstrated flexibility in adapting to last-minute changes or requests from clients without compromising service quality.
- Utilized expert knowledge of mixology trends to craft innovative cocktails.
- Managed inventory and restocked supplies, ensuring smooth operation during busy events.
- Adhered to local liquor laws and guidelines when serving alcoholic beverages, ensuring compliance with regulations at all times.
Visual Merchandising Supervisor
Kohls Department Store
2006.08 - 2011.10
- Developed seasonal display plans that effectively showcased featured products and promotions.
- Reduced inventory shrinkage by implementing efficient merchandise organization strategies.
- Spearheaded the development and execution of innovative concepts resulting in increased footfall and higher customer retention rates.
- Oversaw window displays, creating eye-catching arrangements that attracted potential customers into the store.
- Collaborated with store managers to identify sales opportunities and develop targeted promotional campaigns.
- Trained new visual merchandisers in company guidelines, best practices, and industry trends.
- Led a team of visual merchandisers, ensuring consistency across all departments and store locations.
- Increased store sales through strategic product placement and effective visual merchandising techniques.
- Organized special events such as product launches or fashion shows, providing an immersive shopping experience for customers.
- Optimized store layout by analyzing traffic flow patterns and adjusting merchandise placement accordingly.
- Mentored junior staff members by sharing industry insights and fostering teamwork leading to improved collaboration and productivity levels.
- Implemented creative signage throughout the store, reinforcing branding efforts and improving navigation for shoppers.
- Conducted regular store walkthroughs to evaluate visual presentation success and areas for improvement.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Bartender
Moose Mcgillicuddy's
1989.12 - 1992.06
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Associate of Arts - Visual Merchandising/Marketing
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.1988
High School Diploma -
Burroughs High School
Ridgecrest, CA06.1986
Skills
- Staff Scheduling
- Money handling and POS system knowledge
- Health Code Compliance
- Bar and Happy Hour Menu development
- Reservation Management
- Social Media Marketing
- Inventory
- Food Service
- Passion for customer service, satisfaction, and loyalty
- Complaint resolution and problem solving
- Food plating and presentation
- Wine and Spirit Knowledge
- Catering Coordination
- Promotions planning
- Team Leadership
- Reliable and Responsible
Timeline
Restaurant General Manager
Xin Bowl Asian Bistro
2021.04 - 2024.09
Bartender
The Joint
2020.10 - 2021.05
Catering Events Lead Bartender
Willy Gees (Sierra Lanes)
2014.02 - 2018.09
Bartender/Bar Manager
Xin Bowl Asian Bistro
2011.10 - 2024.09
Visual Merchandising Supervisor
Kohls Department Store
2006.08 - 2011.10
Bartender
Moose Mcgillicuddy's
1989.12 - 1992.06
Associate of Arts - Visual Merchandising/Marketing
FIDM/Fashion Institute of Design & Merchandising
High School Diploma -
Burroughs High School
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