Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Traci Caudell

Caldwell

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Marketing Director & Executive Assistant

Paramount Parks at Eagle
06.2023 - Current
  • Built strong relationships with industry professionals and influencers.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Directed event participation, maximizing exposure for company and it's services.
  • Updated and maintained confidential databases and records.
  • Wrote reports, executive summaries and newsletters.
  • Handled confidential and sensitive information with discretion and tact.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.

Business Office Specialist

Emerson House At River Pointe
07.2019 - 06.2023
  • Developed correspondence letters, memos, and emails.
  • Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
  • Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
  • Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
  • Maintained computers, telephone systems, copiers and fax machines.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Engaged with customers to build business relationships.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed office operations while scheduling appointments for department managers.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maximized cash flow through optimal billing and collection processes.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Phlebotomist

St. Luke's Nampa Medical Center
09.2021 - 11.2021
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Education

High School Diploma -

American High School
Lansing

Skills

  • Customer Retention
  • Monthly Reconciliations
  • Report Exceptions
  • Transfer Procedures
  • Accounts Payable and Accounts Receivables
  • Monthly Financial Statements
  • Schedule Preparation
  • Accounting Procedure
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Managing Employee Relations
  • Collection Calls
  • Policy Enforcement
  • Negotiation and Conflict Resolution
  • Clerical Support
  • Account Updates
  • Financial Records
  • Networking
  • Digital marketing
  • Content creation
  • Executive support
  • Office management
  • Schedule & calendar planning

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Wine Tasting
  • Cake Decorating
  • Road Trips


Timeline

Marketing Director & Executive Assistant

Paramount Parks at Eagle
06.2023 - Current

Phlebotomist

St. Luke's Nampa Medical Center
09.2021 - 11.2021

Business Office Specialist

Emerson House At River Pointe
07.2019 - 06.2023

High School Diploma -

American High School

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Traci Caudell