Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Chambers

Lima

Summary

Dynamic Human Resources Manager with extensive experience at Kmart, adept at resolving employee relations issues and enhancing team performance through effective training and mentoring. Proven track record in payroll administration and compliance, ensuring accurate records management while fostering a collaborative work environment that prioritizes employee satisfaction and engagement.

Overview

13
13
years of professional experience

Work History

Human Resources Manager

Kmart, Sears Holding
02.2000 - 12.2006
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Customer Service Manager

Kmart, Sears Holding
05.1999 - 02.2000
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Sporting Goods Department Manager

Kmart, Sears Holding
02.1999 - 06.1999
  • Addressed customer inquiries effectively, resolving issues promptly to maintain satisfaction levels.
  • Increased sales by implementing effective merchandising strategies and maintaining visually appealing displays.
  • Established strong rapport with customers by offering knowledgeable product recommendations based on their needs.
  • Collaborated with store management to develop departmental goals, ensuring alignment with overall business objectives.
  • Implemented loss prevention measures, significantly reducing incidents of theft and shrinkage within the department.
  • Trained and supervised staff members, resulting in a consistently high-performing team that provided exceptional customer service.

Customer Service Manager

Super Kmart Center
09.1993 - 02.1999
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved team morale by establishing recognition program for exceptional customer service.

Education

High School Diploma -

Vermilion High School
Vermilion, OH

Skills

  • HR policies and procedures
  • Employee relations
  • Training and mentoring
  • Records management
  • Benefits and compensation management
  • Recruitment and hiring
  • Human resources operations
  • Payroll administration
  • Onboarding and orientation
  • Performance appraisal
  • Training development
  • Payroll coordination
  • New employee orientation
  • Exit interviews

Timeline

Human Resources Manager

Kmart, Sears Holding
02.2000 - 12.2006

Customer Service Manager

Kmart, Sears Holding
05.1999 - 02.2000

Sporting Goods Department Manager

Kmart, Sears Holding
02.1999 - 06.1999

Customer Service Manager

Super Kmart Center
09.1993 - 02.1999

High School Diploma -

Vermilion High School

Similar Profiles

CREATE PROFILE