Traci Cole
Vancouver,WA
Summary
Detail-oriented administrative professional with over ten years of experience in client support and front desk operations. Expertise in managing high-volume communication and maintaining organized systems to enhance efficiency. Strong interpersonal skills complemented by a master’s in counseling and experience in client-facing roles. Seeking a receptionist position focused on professionalism and client care.
Overview
14
14
years of professional experience
Work History
Client Services & Coaching Coordinator
Burntown Fitness
Vancouver, Washington
01.2019 - Current
- Delivered personalized coaching and support focused on client engagement, motivation, and retention.
- Managed appointment scheduling, client communications, and onboarding processes for new and existing clients.
- Maintained accurate records of memberships, attendance, and client progress using digital systems.
- Supported day-to-day front desk operations, ensuring a professional and welcoming environment.
- Assisted with marketing outreach, internal communications, and event coordination.
Administrative Professional – Front Office
King's Way Christian School
Vancouver, Washington
07.2016 - 06.2018
- Managed front office responsibilities for the high school division, including phones, scheduling, communications, and student records.
- Coordinated meetings and supported staff across departments with logistical and administrative tasks.
- Acted as a key liaison between students, families, and school leadership during events and accreditation periods.
- Supported the school’s crisis response efforts with sensitivity and discretion.
Client & Volunteer Coordinator-Victim Advocacy
YWCA Clark County
Vancouver, WA
01.2012 - 07.2016
- Provided trauma-informed support and guidance to clients via hotline and in-person services.
- Recruited, trained, and scheduled volunteers for 24/7 crisis response coverage.
- Facilitated workshops, and coordinated logistics for community education and prevention programs.
- Maintained confidential client records and collaborated with hospitals, law enforcement, and partner agencies.
Education
Master of Arts - Counseling Psychology
Lewis And Clark College
Portland, ORBachelor of Arts -
Portland State University
Portland, ORSkills
- Reception & Front Office Coordination
- Scheduling & Calendar Management
- Phone & Email Communication
- Customer Service & Client Experience
- Recordkeeping & Data Accuracy
- Confidentiality & Discretion
- Team & Executive Support
- Microsoft Office & Google Workspace
Additional Highlights
- Warm, reliable, and professional in front desk and public-facing roles
- Highly organized and adaptable in fast-paced settings
- Experienced with Microsoft Office Suite, Google Workspace, and scheduling systems
- Keynote Speaker: YWCA Empower Luncheon, 2018
- Developed and delivered a statewide prevention program featured in NSVRC Magazine
Timeline
Client Services & Coaching Coordinator
Burntown Fitness
01.2019 - Current
Administrative Professional – Front Office
King's Way Christian School
07.2016 - 06.2018
Client & Volunteer Coordinator-Victim Advocacy
YWCA Clark County
01.2012 - 07.2016
Master of Arts - Counseling Psychology
Lewis And Clark College
Bachelor of Arts -
Portland State University
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