Traci Danforth

• Collaborate closely with stakeholders to identify issues and work with both business and IT teams to resolve.
• Actively participate in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Apply honed problem-solving skills to analyze and assign appropriate support team(s) and/or vendor(s) to resolve issues impacting business operations and member benefits.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

• Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
• Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.

Help Desk Support Analyst

• Enhanced customer satisfaction by resolving technical issues promptly and accurately.
• Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.

Retail store, Redlands. CA

• Cashier, Pharmacy Clerk, Point of Sale Coordinator