Traci Daniels
Odessa
Summary
Dynamic safety professional with experience at Standard Safety & Supply, skilled in safety documentation and training. Proven ability to enhance compliance and risk management strategies across multiple sites. Exceptional communicator with a strong focus on emergency evacuation planning and worker monitoring, ensuring a safe and efficient work environment.
Overview
26
26
years of professional experience
Work History
Junior Safety Technician
Standard Safety & Supply
Odessa
08.2023 - Current
- Trained candidate safety technicians on procedural safety objectives and equipment maintenance.
- Inspected workplace environments to ensure compliance with government safety standards.
- Provided daily updates to project managers, foremen, and contractors regarding safety behaviors.
- Completed permit and safety inspections for various workplaces within strict timelines.
- Oversaw safety monitoring and risk management strategies across multiple construction sites.
- Analyzed job sites to identify hazards, and provided recommendations for effective corrections.
- Collaborated with OSHA and EPA inspectors during site visits and investigations.
- Monitored workers' use of personal protective equipment for compliance with established standards.
Customer Service Representative
Mariner Finance LLC
Brandon
01.2019 - 07.2023
- Establish and develop relationships with customers throughout their lifecycle
- Assess customer financial needs
- Performs a variety of cashiering functions including maintenance of branch's cash drawer
- Maintain customer accounts and collections through face to face and phone communication
- Conduct loan reviews, Negotiate extensions, modification of loans and payment schedules
- Additional duties may consist of company representation in small claims court
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative/ Sales Representative
AT&T
Richland
01.2018 - 01.2019
- Open and close retail store when scheduled
- Assist customers with their mobile device selection, set up and services.
- Provide customers technological assistance in the usage of their devices.
- When needed assist customers with their billing for U Verse, DirecTV, DirecTV Now as well as AT&T.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Sales Consultant
DK Trucking
Raymond
01.2010 - 01.2018
- Company Overview: (Contracted)
- Junior Sales Consultant
- Assisted in the implementation of company and initial brand set up
- Aided in the execution of several primary company contracts
- Set up the customer service protocol for the company
- When needed in advisory capacity worked to further develop overall marketing and sales production in order to maintain as well as increase revenues
- (Contracted)
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Prepared and delivered appropriate presentations on products and services.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Generated leads through cold calling, networking, and referrals.
- Performed cold calls to prospective customers to introduce company offerings.
Office Manager & Sales Representative
Flash Limousine and Bus
Chicago
01.2015 - 01.2017
- Administrative Assistant and Sales Representative
- Open Office and prepare for business operations Monday - Friday
- Answer and Greet all incoming calls and office visitors
- Filing and correspondence interoffice, vendors and current clients and potential clients
- Direct sales residential as well as corporate
- Negotiate and Create service contracts
- Schedule and collect payments
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Group Sales and Marketing Consultant
Nspirational Communications Group, Incorporated
Flowood
01.2007 - 01.2011
- Sales and Marketing Consultant
- Strategically marketed clients products/services in an effort to maximize overall revenue
- Sold airtime for radio and television advertising
- When needed served as co-producer for several television commercials in addition to a weekly 30 minute news magazine program
- Created and served as a production advisor for several political and community information programs
- Spear headed fundraisers as well as occasionally serving as special event emcee when needed, done in effort to increase company presence in the community while communicating available company services to existing customers and informing new prospective customers
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Planned, wrote and presented sales pitches and developed proposals that spoke to client needs, concerns and objectives and addressed decision-makers within client organizations.
- Made copies, filed sales receipts and orders, sent faxes, wrote sales contracts and executed other general office organization duties.
- Researched and identified market demand, pinpointed potential market segments, executed pricing strategies and established sales targets to boost employer's market share.
- Identified opportunities for collaborations with other organizations or influencers relevant to our target audience.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Financial Representative Later Promoted to Branch Manager
American General Finance
Jackson
01.2005 - 01.2007
- Promoted to Branch Manager after completing management trainee program.
- Obtained state license and certification for public notary and insurance.
- Evaluated loan applications and implemented credit decisions in compliance with company policies.
- Administered loan closings and routine lending operations effectively.
- Initiated loan applications and processed payments to streamline customer service.
- Trained staff in lending practices and handled customer service issues within branch.
- Represented branch at court appearances for judgments and foreclosures.
- Served as a floating branch manager across five different facilities during training.
Softlines Floor Manager
Target Corporation
Jackson
01.2003 - 01.2005
- Sales Floor Team Lead for soft lines
- Entry level sales floor manager accountable for specific store areas and overall flow of customer service to motivate current promotions and sales
- Set sales signage for weekly promotions
- Responsible for staff goals being communicated and met during staff shift
Mortgage Loan Originator
Cimarron Mortgage Company
Jackson
01.2002 - 01.2003
- Mortgage Loan Originator
- Initiated mortgage loans primarily from major executive account, Farm Bureau Bank
- Average loan closings was 6 loans per month
- Best month production was 18 loan closings
Administrate Assistant
Transwestern Commercial Services
Houston
01.1999 - 01.2001
- Administrative Assistant to Property Manager
- General duties involved answering phone lines and filing
- Negotiated several vendor contracts
- Responsible for obtaining and processing all tenant rental payments as well as tenant lock-outs
- Handled some accounts payables
- Solely responsible for creating and binding monthly reports for presentation and investor review
- Occasionally created lease documents
Education
Bachelor of Science - Business Management, Business Administration
Xavier University of New Orleans
LouisianaSkills
- Safety documentation and training
- Permit-to-work systems both for industrial and construction
- Worker monitoring and traffic control
- Confined space entry and standby rescue both for industrial and construction
- Emergency evacuation planning
- Active listening and communication
Affiliations
- love sports
- music festivals
- family
Timeline
Junior Safety Technician
Standard Safety & Supply
08.2023 - Current
Customer Service Representative
Mariner Finance LLC
01.2019 - 07.2023
Customer Service Representative/ Sales Representative
AT&T
01.2018 - 01.2019
Office Manager & Sales Representative
Flash Limousine and Bus
01.2015 - 01.2017
Sales Consultant
DK Trucking
01.2010 - 01.2018
Group Sales and Marketing Consultant
Nspirational Communications Group, Incorporated
01.2007 - 01.2011
Financial Representative Later Promoted to Branch Manager
American General Finance
01.2005 - 01.2007
Softlines Floor Manager
Target Corporation
01.2003 - 01.2005
Mortgage Loan Originator
Cimarron Mortgage Company
01.2002 - 01.2003
Administrate Assistant
Transwestern Commercial Services
01.1999 - 01.2001
Bachelor of Science - Business Management, Business Administration
Xavier University of New Orleans