Traci Dean
Summary
Results-driven professional with 20+ years of analytical experience and 7 years in the supply chain field. Skilled in data analysis, process optimization, and building strong relationships across all levels. Proven ability to drive operational improvements and deliver measurable business results.
Overview
13
13
years of professional experience
Work History
Internal Control Analyst
Hospital Corporation of America (HCA)
Nashville, TN
08.2019 - Current
- Coordinated maintenance of Supply Chain Systems master files to ensure data integrity.
- Communicated system enhancements and guided facility Supply Chain Managers.
- Documented project plans, change requests, and system issues while communicating resolutions.
- Delivered customized reporting support to market facilities, division office, and corporate.
- Standardized application development, maintenance, and support processes for Supply Chain System.
- Completed special projects and tasks as assigned by immediate supervisor within deadlines.
- Participated in cross-functional teams to enhance corporate governance standards.
- Prepared reports on internal control findings with actionable recommendations.
- Prepared and presented detailed internal control reports, including supply charge code analysis, to senior management for informed decision-making.
Accounts Payable Specialist
Hospital Corporation of America (HCA)
Nashville, TN
08.2018 - 08.2019
- Reviewed and analyzed invoice details for processing payments in Lawson.
- Conducted research on vendor statements to resolve disputes.
- Completed insurance and patient refunds using Readsoft.
- Generated statement reports for effective account activity management.
- Collaborated daily with facilities and vendors to address credit holds and payment discrepancies.
- Supported team members by managing workloads and assisting new hires with inquiries.
National Offline Support Team
Verizon
Nashville, TN
12.2012 - 06.2018
- Initiated investigations into misapplied customer payments using TOPS forms.
- Resolved complex customer issues through decisive actions and effective communication.
- Conducted outbound customer contacts for thorough issue resolution and investigation support.
- Addressed customer inquiries through written correspondence, email, and chat platforms.
- Utilized diverse systems and resources to enhance operational efficiency.
- Managed multiple collection queues in CACS, addressing disputes, rejects, military, equipment returns, and cash-only transactions.
Special Accounts Team Coordinator
Verizon
Nashville, TN
12.2012 - 09.2007
- Managed 1,000 major business accounts in Central Texas, overseeing billing and collection activities.
- Assisted with escalated customer inquiries to resolve issues efficiently.
- Acted as liaison for Central Texas region, addressing concerns and ensuring customer satisfaction.
Education
Bachelor of Arts - Management And Leadership
Trevecca Nazarene University
12-2023
SQL Training, Currently Enrolled
Davidson College
Skills
- Marco Express Pro
- MS Office (Outlook, Excel, Word, PowerPoint)
- ACSS
- SMART VIRA
- CACS
- ECredit
- NetAce
- ServiceNow
- Bill Matrix
- Infomanager
- ReadSoft
- Lawson
- SMART
- OnBase
- HOST
- CMOD
- OnDemand
- PeopleSoft
- Business Objects
Timeline
Internal Control Analyst
Hospital Corporation of America (HCA)
08.2019 - Current
Accounts Payable Specialist
Hospital Corporation of America (HCA)
08.2018 - 08.2019
National Offline Support Team
Verizon
12.2012 - 06.2018
Special Accounts Team Coordinator
Verizon
12.2012 - 09.2007
Bachelor of Arts - Management And Leadership
Trevecca Nazarene University
SQL Training, Currently Enrolled
Davidson College
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