Traci De La Cruz
Lubbock,TX
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Service Specialist
Older Individuals Who Are Blind (OIB) Program -Texas Workforce Commission
Lubbock, TX
04.2024 - Current
- Experience in developing individual service plans for OIB clients, enhancing independence and quality of life.
- Experience in developing relationships with providers who deliver services to customers who are blind/visually impaired.
- Facilitated training sessions on adaptive technology, improving user proficiency and confidence with customers.
- Coordinated outreach programs to raise awareness of services available for blind individuals.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Knowledge of VR/OIB policy manuals and guides.
- Experience in the fields blindness and gerontology.
- Conducted OIB case reviews to evaluate progress towards goals, adjusting treatment plans as needed.
Manager
Target Optical
Lubbock, TX
01.2016 - Current
- Ensuring the store meets its goals in the areas of financial performance, customer satisfaction, visual merchandising, store operations, staff training and development and in maintaining the overall appearance of the store.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Analyzed sales data to identify trends, driving strategic marketing initiatives and promotions and effectively communicated results.
- Conducted regular audits of store compliance with company policies and procedures maintaining operational excellence.
- Collaborated with upper management to set sales targets and align team objectives with overall business goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Manager
Visionmart Express
01.2010 - 01.2016
- Monitor sales to ensure labor is used to maximize productivity
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Motivate staff to achieve individual goals through contests, training and positive reinforcement
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions
- Reduced risk by ensuring regulatory compliance for required licensing
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Led operational strategies to enhance customer service efficiency and satisfaction.
- Developed training materials to support onboarding of new employees, ensuring consistent service standards.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions and merchandising.
- Fostered a collaborative team environment that encouraged feedback and innovation in operational practices.
Education
Bachelor of Business Administration -
Wayland Baptist University
01.2006
Skills
- Excellent client interfacing skills with ability to coordinate and interface with cross-cultural teams
- Leadership experience or equivalent management experience with strong customer service focus
- Team oriented training development
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
Timeline
Service Specialist
Older Individuals Who Are Blind (OIB) Program -Texas Workforce Commission
04.2024 - Current
Manager
Target Optical
01.2016 - Current
Manager
Visionmart Express
01.2010 - 01.2016
Bachelor of Business Administration -
Wayland Baptist University