Traci Denis
Sioux Falls,SD
Summary
Dynamic leader and skilled trainer, excelled at Starbucks by enhancing team performance and customer satisfaction through expert coaching and high-quality beverage creation. Mastered POS operation and milk steaming, significantly improving service efficiency. Known for exceptional cleanliness standards and safety compliance, fostering a loyal customer base and a productive work environment.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
5101 N. Annika Ave. Sioux Falls, SD 57106
12.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Dairy Queen Grill & Chill
Rapid City, SD
03.2021 - 09.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
ASU Online
GED -
Department of Social Services
Aberdeen, SD04.2017
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- POS system operation
Timeline
Barista Trainer
Starbucks
12.2023 - Current
Cashier
Dairy Queen Grill & Chill
03.2021 - 09.2021
ASU Online
GED -
Department of Social Services