Summary
Overview
Work History
Education
Skills
Timeline
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Traci DiCaprio

Traci DiCaprio

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

15
15
years of professional experience

Work History

Office Manager

StingRay BailBonds
03.2018 - 07.2022
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Created, prepared, and delivered reports to various departments.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Defined clear targets and objectives and communicated to other team members.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Coached employees through day-to-day work and complex problems.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Business Office Manager

Complete Home Furnishing
05.2007 - 02.2022
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maximized cash flow through optimal billing and collection processes.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Updated reports, managed accounts, and generated reports for company database.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Carmen Ainsworth
Flint, MI
06.1995

Associate of Arts -

Keiser University
Fort Lauderdale, FL
06.2008

Skills

  • Executive Travel
  • Monthly Closings
  • Regulatory Compliance
  • Sales Tax Filings
  • File and Data Retrieval Systems
  • Report Preparation
  • Technical Support
  • Clerical Support
  • Staff Training
  • Handling Complaints
  • Inquiry Requests
  • Workflow Optimization
  • Calculating Deductions
  • Administrative Oversight
  • Performance Improvement
  • Budgeting
  • Mail Handling
  • Project Management
  • Human Resources
  • Accounts Payable and Receivable
  • Vendor Liaising
  • Customer Relations
  • Banking Operations
  • Policy Implementation
  • Leadership and Change Management
  • Cash Flow and Reconciliation
  • Conflict Management
  • Billing and Invoicing
  • Evaluate Performance
  • Scheduling
  • Hotel Accommodations
  • Microsoft Publisher
  • Travel Coordination
  • Report Writing
  • Office Management Software
  • Financial Reporting
  • Financial Tracking
  • Senior Leadership Support
  • Business Administration
  • Administering Payroll
  • Preparing Proposals
  • Job Bidding
  • Documentation
  • Financial Management and Reporting
  • Excellent Multitasking Abilities
  • Workflow Planning
  • Client Correspondence
  • Biweekly Payroll Processing
  • Deposit Collection
  • Credit and Collections
  • Reading Comprehension
  • Administration and Operations
  • Organizational Skills
  • Enforce Policies
  • Team Bonding
  • Microsoft Office
  • Account Reconciliation
  • Data Communications
  • Written Communication
  • Financial Accounting
  • Profit and Loss Statements
  • Account and Ledger Reconciliations
  • Customer Service Management
  • Office Supplies and Inventory
  • Proposal Writing
  • Meeting Coordination and Support
  • Email Correspondence

Timeline

Office Manager

StingRay BailBonds
03.2018 - 07.2022

Business Office Manager

Complete Home Furnishing
05.2007 - 02.2022

High School Diploma -

Carmen Ainsworth

Associate of Arts -

Keiser University

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Traci DiCaprio