Traci Dillard
Lubbock,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Web Design & SEO
Maximum Web Presence
01.2013 - 02.2021
- Built and maintained websites for local and remote clients on Joomla and WordPress CMS.
- Web design for photography, non-profit organizations, e-commerce stores, retail, construction, and industrial businesses.
- Branding and logo design.
- Improved search engine visibility by 35%
- Built rapport and maintained long-term relationships with clients.
- Organized and maintained client accounts, billing, and ongoing website maintenance.
- Marketing campaigns utilizing SEO techniques.
- Developed content for website and social media channels to engage customers.
- Implemented best practices for creating mobile-friendly digital experiences across devices.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Internet Assessor
Lionbridge
12.2011 - 08.2012
- Performed quality assurance reviews on webpages to verify accuracy of information and functionality of links.
- Identified harmful websites.
- Analyzed website data such as page titles, descriptions, keywords, and other metadata elements to optimize visibility in search engines.
- Determined whether content was appropriate for a given audience based on its accuracy, relevance, and appropriateness.
Team Lead Merchandiser
Driveline Retail Services
02.2011 - 08.2012
- Trained new merchandisers.
- Created visual displays that effectively promoted featured items or seasonal collections.
- Built rapport with store managers for scheduling and coordination.
- Managed the merchandising team to ensure timely completion of tasks.
- Ensured all merchandise was correctly labeled, priced and displayed according to company standards.
- Performed regular audits of inventory levels at each store location.
- Maintained accurate records of inventory levels and stock movements.
- Conducted store visits to ensure compliance of product placement, pricing, and promotional activity.
Education
Associate of Arts - Communication Studies
Austin Community College
Austin, TX12-2025
Associate of Science - Business Administration
South Plains College
Levelland, TX01.2018
Skills
- Microsoft Office Suite
- Google Workspace
- Project Management
- Joomla and WordPress
- Client relationship management
- Customer service
- Business administration
- Typing speed of 50 wpm
- Strong written and verbal communication skills
- Problem-solving
- Strong interpersonal skills
- Well-organized
- Time management skills
Additional Work Experience
Customer Service Representative, Excell Services, Lubbock, TX, 2005
- Handled inbound calls for 411 directory services.
- Provided general information about businesses, individuals, and government agencies.
Customer Service Representative, Stenocall, Lubbock, TX, 2006
- Handled inbound customer service for the Lite-Up Texas Program.
- Assisted new and existing customers with accounts, information updates, and resolved problems with their accounts.
- Property Title Researcher, First National Acceptance, Lubbock, TX, 2010-2012
- Examined the chain of title to identify issues or defects that may affect the marketability of the property.
- Conducted research in public records, including county courthouses, registries of deeds, and other applicable sources for title information.
- Performed due diligence investigations on prospective acquisitions by researching deed records, and tax assessments.
Title Examiner, Lone Star, Lubbock, TX, 2010-2011
- Researched chain of title for properties using county records, online databases, and other sources.
- Conducted research in public records including county courthouses, registries of deeds and other applicable sources for title information.
- Reviewed and analyzed legal documents such as deeds, title abstracts, mortgages, judgments, liens and plats to determine ownership of real estate.
Freelance Writer, 2010-2021
- Researched and wrote articles for a private clients and content marketplaces.
- Utilized keyword optimization techniques when crafting SEO-friendly content.
- Created original copy for websites, brochures, newsletters, promotional materials, blog posts, and e-commerce websites.
- Ensured that all written work met quality standards before submission deadlines.
Virtual Assistant, Fancy Hands, 2015-2021
- Managed calendars, organized travel arrangements, and coordinated events.
- Compiled information from various sources into cohesive reports.
- Assisted with the preparation of presentations, spreadsheets, forms, and other materials as needed.
- Assisted with the creation of marketing materials such as brochures or flyers.
Timeline
Web Design & SEO
Maximum Web Presence
01.2013 - 02.2021
Internet Assessor
Lionbridge
12.2011 - 08.2012
Team Lead Merchandiser
Driveline Retail Services
02.2011 - 08.2012
Associate of Arts - Communication Studies
Austin Community College
Associate of Science - Business Administration
South Plains College
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