Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Traci Dirksen

Lakeville,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manufacturing Production Coordinator

Thomson Reuters
04.2022 - Current
  • Evaluates customer priorities, labor availability and capabilities, equipment capabilities and product flow to determine labor configuration that meets the demands of the daily workload and customer requirements.
  • Organizes job materials as needed to support operators and eliminate down time.
  • Coordinates any special processing requests through the department.
  • Develops curriculum and implements in-class or on-the-job training for employees.
  • Communicates equipment issues and procedural changes to department supervisors and co-workers across shifts.
  • Investigates defects in system transaction entry and product quality and follows up with employees and management as needed.
  • Troubleshoots system issues to minimize machine/operator down time.
  • Serves as backup supervisor in the supervisor's absence. Leads or participates on project teams relating to safety, quality or productivity.

Administrative Coordinator

Thomson Reuters
03.2020 - 04.2022
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.
  • Provide administrative support for the Print department with planning employee events, ordering/maintaining office supplies, creation/submission of expense reports, as well as travel arrangements.
  • Complete onboarding of new hires for the department including submission of I9 documentation for all new hires.
  • Assist with data entry, creation/maintenance of training databases for the department.
  • Build and maintain positive working relationships with various departments throughout CPS.

Executive Casino Host

SMSC GE
10.2012 - 03.2020
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.

Administrative Assistant

SMSC GE
05.2007 - 10.2012
  • Preparation of the weekly payroll for the department including all edits.
  • Completion of weekly audits on comps issued to Player’s accounts.
  • Answer phone calls for Player Development and direct to appropriate person.
  • Obtaining bids, submitting requisitions and placing orders for the department. Weekly office supply orders.
  • Processing of Donation Requests based on established guidelines for the SMSC community. Distribution of monthly Donation Report to community and executive management.
  • Processing of daily comment cards and guest emails which included the collection of comment cards, review of concerns and dissemination to appropriate department for response, data entry of information as well as generation of a monthly report for Executive management reviewing on average 500+ comment cards.
  • Processing also included responding to emails, letters, voicemail messages and comment cards for my assigned department.
  • Tracking invoices and purchase orders for department to ensure prompt payment.
  • Attending department meetings to take notes for disbursement.
  • Frequent use of Microsoft Office programs including Word, Excel, Outlook and Power Point.

Casino Ambassador Supervisor

SMSC GE
11.2006 - 05.2007
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Work closely with marketing representatives to ensure that promotions are run effectively and maximize guest excitement.
  • Completion and distribution of weekly Sterling Analysis report that is sent to Executives & Directors detailing the D/F scores for the Guest Satisfaction Surveys.
  • Assist with the completion of weekly payroll for the department.

Slot Floor Supervisor

SMSC GE
06.2002 - 11.2006
  • Supervise 10-15 team members by assigning breaks to maximize floor coverage.
  • Daily staffing of the gaming floor to maximize floor coverage. Asset control of machine keys, cash bank keys and radios. Money/Cash Handling.
  • Daily shift reports and daily area report cards detailing the events of my shift including short pays, large jackpots, guest concerns, and preferred players in my area throughout my shift.
  • Ensure that guests in my gaming area received exceptional guest service.
  • Completion of annual performance reviews for the team members assigned to me.
  • Provide performance feedback to the team members assigned to me.
  • Use of SDS and Casino Marketplace to create W2G forms for guest jackpots.
  • Assist with department training of new team members.

Education

Associate of Arts - General Studies

Normandale Community College
Bloomington, MN

Skills

  • Record Data
  • Report Writing and Documentation
  • Customer Satisfaction
  • Recordkeeping
  • Creative Solutions
  • Document Management

Certification

  • 6 Sigma Green Belt Certification, Manufacturers Alliance - March 2023

Timeline

Manufacturing Production Coordinator

Thomson Reuters
04.2022 - Current

Administrative Coordinator

Thomson Reuters
03.2020 - 04.2022

Executive Casino Host

SMSC GE
10.2012 - 03.2020

Administrative Assistant

SMSC GE
05.2007 - 10.2012

Casino Ambassador Supervisor

SMSC GE
11.2006 - 05.2007

Slot Floor Supervisor

SMSC GE
06.2002 - 11.2006

Associate of Arts - General Studies

Normandale Community College

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Traci Dirksen