Traci Ditton
Long Beach,CA
Summary
Driven and resourceful Secretary/Patient Care Associate from Miller Children's & Women's Hospital Long Beach, with over 14 years experience in pediatrics. Skilled in multi-tasking and team communication. Throughout time at Millers I have taken on many responsibilities while being a dual tech. As a PCA I have worked closely with nursing staff as well as families to provide the best care for patients. Working directly with the nurses to provide the appropriate care, diet, and patient needs according to specific orders. Other duties include checking breast milk freezer for proper storage as well as food refrigerators for expired items etc. As a secretary I have also communicated with staff to ensure customer satisfaction, relay important information to nurses, doctors, and interdisciplinary teams. Seeking to contribute to a dynamic team where I can utilize my skills, grow, and support another department in millers that still provides amazing care to patients through clinical nutrition needs.
Demonstrated commitment to results by supporting team projects and improving client satisfaction. I participated on one of the LEAN projects and have also taught fellow PCA's during skills lab.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Secretary / Patient Care Associate
Miller Children's & Women's Hospital Long Beach
11.2009 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication
- Greeted all patients and families with respect
- Attended to patient needs within my scope such as toileting, turning, feeding
- Weighing patients
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Recognized and reported abnormalities or changes in patients' health status to nursing/appropriate staff
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Streamlined workflows by maintaining a well-organized and efficiently run unit, ensuring timely completion of tasks.
- Transported lab specimens
- Restocked unit supply by discarding expired items and ordering new supplies.
- Assisted with patient transfers and ambulation.
- Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
Education
Associates - Food And Nutrition
Long Beach City College
Long Beach, CA2015
Skills
- Customer Service
- Verbal and written communication
- Attention to detail
- Organization
- HIPAA guideline compliance
- Multi-line phone systems
- Faxing
- EPIC
- Multitasking and Time Management
- Document and File Management
- Confidentiality and Data Protection
- Employee Communications
Certification
Dietetic service supervisor
Formula room tech
Timeline
Secretary / Patient Care Associate
Miller Children's & Women's Hospital Long Beach
11.2009 - Current
Dietetic service supervisor
Formula room tech
Associates - Food And Nutrition
Long Beach City College
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