Traci Dutcher
Burnsville,MN
Summary
Results-oriented, sales and food and beverage management professional with over 20 years in the restaurant/catering industry with a career spent building and managing lucrative and long lasting relationships with clients, sales representatives, catering and restaurant staff while focusing on great customer service. Ready to tackle new challenges in a leadership role.
Overview
26
26
years of professional experience
Work History
Catering Director/Restaurant Manager
Patrick's French Restaurant & Bakery
05.2012 - Current
- Solicited new business through cold calling, online marketing, social media and direct contact.
- Created competitive and profitable proposals and executed contracts for both locations.
- Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
- Worked with chefs to prepare custom menus, including meals and beverages.
- Scheduled, trained and managed servers and staff members to effectively foster a team-oriented environment in 2 locations.
- Oversaw staff training programs, fostering a culture of excellence in service delivery and food safety standards in 2 locations.
- Oversaw budget management for catering services, optimizing resource allocation and cost efficiency.
Banquet Manager
Brackett's Crossing Country Club
01.2011 - 05.2012
- Scheduled and managed a staff of 25 focusing on excellent guest service while promoting a positive work environment.
- Successfully managed catered events of up to 800 guests from set up to tear down.
- Both on and off site events.
- Developed and maintained relationships with clients and club members to ensure future business.
- Managed food and labor costs.
- Food Safety Certified.
Event Manager
Lettuce Cater
03.2008 - 12.2010
- Recruited, hired, scheduled and managed a staff of 25 focusing on excellent guest service while promoting a positive work environment.
- Successfully managed off site catered events of up to 500 guests.
- Developed and maintained relationships with clients and other event managers to ensure future business.
- Managed food and labor costs.
- Food Safety Certified.
- Designed and produced menu cards with food descriptions.
Banquet Manager / Restaurant Manager
Kraemer's Catering
02.2004 - 03.2008
- Managed the restaurant at Buck Hill leased by Kraemer's during the ski season.
- Recruited, hired, trained, scheduled and managed a staff of 25.
- Directed daily operations in areas of guest service, food and labor costs, payroll, food preparation and presentation.
- Managed social and corporate off premise catered events.
- Successfully handled any food or service issue.
Bartender
Pickled Parrot
05.2002 - 03.2004
- Took beverage orders from serving staff and directly from patrons.
- Served foods and beverages to guests.
- Followed all food and health regulations.
- Operated register and handling of cash.
- Thoroughly trained on the Aloha POS.
Sales Manager
Picture This Video
06.2001 - 12.2003
- Successfully handled all clients including walk ins, emails and phone inquiries.
- Represented Company at trade association meetings and conventions to promote our service.
- Coordinated liaison between client and videographer.
- Developed and maintained numerous accounts ensuring repeat business.
Assistant Banquet Manager
Radisson South Hotel
09.1999 - 06.2001
- Was instrumental in directing simultaneous events for up to 3000 guests.
- Trained, scheduled and managed a staff of 50 union banquet servers.
- Investigated and resolved food quality and service complaints.
- Processed payroll functions such as time cards and time off requests.
- Acted as a liaison between guests and banquet staff.
- Participated in bi-weekly meetings.
- Processed event billing using Delphi.
Timeline
Catering Director/Restaurant Manager
Patrick's French Restaurant & Bakery
05.2012 - Current
Banquet Manager
Brackett's Crossing Country Club
01.2011 - 05.2012
Event Manager
Lettuce Cater
03.2008 - 12.2010
Banquet Manager / Restaurant Manager
Kraemer's Catering
02.2004 - 03.2008
Bartender
Pickled Parrot
05.2002 - 03.2004
Sales Manager
Picture This Video
06.2001 - 12.2003
Assistant Banquet Manager
Radisson South Hotel
09.1999 - 06.2001
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