Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Traci Dye

Hermantown,MN

Summary

Dependable and detail-oriented to manage multiple tasks and priorities. Dedicated and organized with over 34 years experience working with vulnerable adults. Recognized for exemplary customer service and team collaboration.

Overview

17
17
years of professional experience

Work History

Operations Manager

HomeBee Adult Foster Care
10.2020 - Current
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assisted in recruiting, hiring and training of team members.

Program Director

REM Arrowhead
02.2007 - 09.2020
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.

Owner/Operator

Owned And Operated
06.2007 - 12.2013
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Education

Accounting - Accounting

Mesabe Range Technical College
Eveleth, MN
05.1996

Skills

  • Financial Management
  • Performance Reporting
  • Performance Monitoring
  • Incidents Management
  • Health and Safety Compliance
  • Program Administration
  • Organizational Management
  • Document Control
  • Data Management
  • Team Leadership
  • Problem-Solving
  • Operations Management
  • Client Relationships
  • Performance Evaluations
  • Business Administration
  • Policies and Procedures Implementation
  • Quality Assurance Controls
  • Staff Management
  • Operations Monitoring
  • Decision-Making
  • Operations Oversight
  • Staff Training
  • Schedule Management

Accomplishments

Held a 3.61 GPA during all three years of college.

Timeline

Operations Manager

HomeBee Adult Foster Care
10.2020 - Current

Owner/Operator

Owned And Operated
06.2007 - 12.2013

Program Director

REM Arrowhead
02.2007 - 09.2020

Accounting - Accounting

Mesabe Range Technical College

Similar Profiles

CREATE PROFILE
Traci Dye