Traci Edwards
Uvalde,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
CSR, Account Solutions Rep, Assistance Line CSR
Continuum Global Solutions
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted patients with ordering their medications, and any questions that they had about their orders. Also assisted with billing inquiries they may have.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Complex billing representative, assisted patients with billing issues.
- Assistance Line, assist agents with issues on accounts, guide them through different processes in the systems.
Customer Service Specialist
Nex Rep
08.2021 - 05.2023
- Answer phones in a high call volume call center.
- Respond to emails from homeowners
- Answer questions regarding how to apply for the TN Housing Assistance Fund program.
- Assist homeowner's with completing their applications.
- Verify status of applications and assist homeowners with determining what is needed for the applications.
- Answer questions regarding denials and the appeals process.
- Educate homeowners on the details of the program and how the program works.
- Escalate applications when deemed necessary
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Support Representative
Maximus Global Services
09.2018 - 05.2020
- Answered calls in a high call volume call center for Medicare
- Connected with customers to address questions and resolve issues through phone calls.
- Assisted clients with resolving issues with their Medicare policies.
- Documented customer interactions in computer system.
- Helped clients enroll and advised them of the plan benefits.
Education
High School Diploma -
Lawrence High School
Lawrence, KS05.1981
Skills
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
- Data Entry and Maintenance
- Customer Data Confidentiality
- Hard worker and always willing to learn more
- Out-going and friendly personality
Crafting and refinishing antiques
I used to have a craft booth located in a flea market where I sold the signs I made, and the antiques I refinished.
Timeline
CSR, Account Solutions Rep, Assistance Line CSR
Continuum Global Solutions
06.2023 - Current
Customer Service Specialist
Nex Rep
08.2021 - 05.2023
Customer Support Representative
Maximus Global Services
09.2018 - 05.2020
High School Diploma -
Lawrence High School
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