Traci Fitts
La Vergne,TN
Summary
Accomplished Pharmacy Operations Manager at Walgreens with expertise in workflow optimization and compassionate patient care. Successfully implemented inventory management strategies. Proven leader in team collaboration and staff development, enhancing productivity and customer satisfaction. Proficient in pharmacy software and committed to maintaining confidentiality and HIPAA compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Smyrna Care Center
Smyrna, TN
01.2023 - Current
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Provided compassionate care while maintaining patient dignity in all interactions.
- Implemented infection control measures to ensure a safe environment for patients and staff.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Coordinated daily schedules for healthcare staff, optimizing resource allocation and patient care.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Pharmacy Operations Manager
Walgreen's Pharmacy
La Vergne, TN
10.2021 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Implemented inventory management strategies to optimize stock levels and minimize waste.
- Trained and mentored pharmacy staff on best practices and operational efficiencies.
- Analyzed workflow processes to identify areas for improvement and enhance service delivery.
- Managed scheduling and staffing to maintain optimal coverage during peak hours.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
High School Diploma -
Appleton East Hgh School
Appleton, WISkills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Workflow optimization
- Patient safety
- Training and mentoring
- Team building
- Insurance billing
- Inventory and restocking
- Immunizations
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Certified in CPR/AED
- Employee work scheduling
- Adaptability
Certification
- CNA - Certified Nurse Assistant
- CPhT - Certified Pharmacy Technician
Timeline
Certified Nursing Assistant
Smyrna Care Center
01.2023 - Current
Pharmacy Operations Manager
Walgreen's Pharmacy
10.2021 - Current
High School Diploma -
Appleton East Hgh School