Traci Foss
Willowick,Ohio
Summary
Reliable outgoing employee seeking Receptionist position. Offering excellent communication, customer relations and good judgment . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to contribute to team success through hard work, attention to detail all while motivated to learn, grow and excel. Any task put in front of me, is addressed by a one hundred and one percent skilled mindset.
Overview
36
36
years of professional experience
Work History
Master Hairstylist
Serenity Glam Studio
03.2022 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Independent Color Street Stylist
Color Street
10.2020 - 12.2022
- Myself has established successful online business in selling dry, nail polish strips. Selling and promoting this product has assisted clients in finding certain sets to go together for specific occasions. Building relationships is very important to success of this small business . Collaborating with other stylists in ideas on how to promote certain sets and best ways to highlight them is part of making posts.(Advertisements) Having to set up business tracker online makes daily tasks much easier in which entails; inventory of sets, sales, ordering and pay. This online VIP page has increased to 216 clients.
Child Sitter
Steve And Brittany Krajewski
02.2016 - 07.2021
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles and read books to young children.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Created and implemented diverse educational strategies to boost development.
- Communicated positively with children and guardians.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Taught children to organize toys, wash hands and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Consulted with families to discuss activities and behaviors of each child.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Cared for children ages 2 and 4 in nurturing and age-appropriate way.
Managing Hairstylist
HairBenders
08.2006 - 12.2020
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Answering phone throughout shift may contain anywhere from 5-15 calls daily.
Managing Hairstylist
HaiRaising Experience
07.2004 - 08.2006
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Rotated merchandise and displays to feature new products and promotions.
- Answering phone throughout day may consist of 5-15 calls daily.
Managing Hairstylist
Top Performance/ Sandi's Hair Salon
08.1989 - 07.2005
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Answering phone throughout day may consist of 5-15 calls daily.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Managing Hairstylist/Beauty Salon Manager
Sears Hair Salons
11.1987 - 08.1989
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established long-term client relationships, increasing sales while developing additional opportunities through networking and referrals.
- Answered phone calls daily by taking detailed messages and relaying messages to appropriate personnel.
- Maintained general appointment calendar and set shift schedules.
- Answering phone throughout day about 5-20 calls daily
- Achieved personal sales goals by upselling products to meet individual needs.
- Oversaw salon employee performance, facility cleanliness and sales.
- Consistently received positive feedback from guests on performance reviews.
- Utilized social media accounts and strategic marketing initiatives to promote business and build revenue.
- Organized promotions to boost sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Recorded weekly supply and inventory needs and made regular orders.
- Maintained organization of salon and cleanliness of each station through cleaning of stations daily as well as shop.
- Cross-sold and up-sold new haircare products, increasing earnings.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Grew repeat client base through effective marketing and customer service.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
- Managed cash flow, business transactions, banking and accounting processes.
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
- Networked at various industry events to promote business.
- Promoted business through marketing initiatives.
Education
High School Diploma -
Mentor High School
Mentor, OH06.1987
None - Tech For Cosmetology
Cosmetology School
No Longer 06.1987
Skills
- Managing routines
- Dependability
- Time management
- Following directions
- Relationship building
- Filing
- Limited computer skills
- Quick learner
- Team player
- Good telephone etiquette
- Self-motivated
- Flexible & Adaptable
- Good listening skills
Accomplishments
I have been a deaconess for four years and love it. We serve the church and share the love to serve our God. I am the secretary of our meetings and organize our notes. I send them out to the secretary of church every month. We decorate, we cater for funeral luncheons, coffee service, set up fellowship time and love on our church family.
I also help with a homeless ministry at church that provides food and clothing to the less fortunate. As a group, we get together and organize all clothing and everyday needs in tubs and travel to Cleveland. I spend about 2-3 hours on some Mondays organizing.
I also have participated in a city run program through Hearts and Hammer in which this group of locals in our city provide services to elders. My family has helped two ladies for the past 12 years by shoveling their steps and side door when it snows. We have been able to build a relationship with both of them, such a blessing.
Timeline
Master Hairstylist
Serenity Glam Studio
03.2022 - Current
Independent Color Street Stylist
Color Street
10.2020 - 12.2022
Child Sitter
Steve And Brittany Krajewski
02.2016 - 07.2021
Managing Hairstylist
HairBenders
08.2006 - 12.2020
Managing Hairstylist
HaiRaising Experience
07.2004 - 08.2006
Managing Hairstylist
Top Performance/ Sandi's Hair Salon
08.1989 - 07.2005
Managing Hairstylist/Beauty Salon Manager
Sears Hair Salons
11.1987 - 08.1989
High School Diploma -
Mentor High School
None - Tech For Cosmetology
Cosmetology School
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