To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Traci Frink
San Angelo,TX
Summary
Overview
7
years of professional experience
Work History
CureMed Health
Call Agent
05.2020 - 03.2023
Job overview
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Maintained contact with customers to request referrals.
- Attended training to stay up to date with new products and service offerings.
- Responded to customer inquiries with patience and to establish excellent first impression.
- Supported customers by managing [200] calls per day efficiently while maintaining professionalism and upbeat tone.
- Self-motivated, with strong sense of personal responsibility.
Mamas Kitchen
Team Leader
09.2019 - 01.2020
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Dominos
Assistant Night Manager
01.2016 - 01.2018
Job overview
- Customer service including, prep and prepare all menu items, inventory
- Cash handling, scheduling
- Answer phones, Take Orders, nightly Receipts and deposits, and all other day to day operations outlined by
- Accomplishments
- Customer Satisfaction resulting in increase in repeat sales making store number one in sales.
Education
Lincoln Southeast Community CollegeLincoln, NE
Associate from Business Management
1999
University Overview
Skills
- Management Skills
- Scheduling
- Operations
- Inventory
- Training
- Cash Handling
- Answering Questions
- Gathering Information
- Interpersonal Skills
- Resolving Issues
- Problem-Solving Skills
- Quality Assurance
- Effective Customer Service
- Confidentiality Requirements
- Call Center Customer Service
- Client Needs Assessment
Additional Information
Additional Information
- Authorized to work in the US for any employer
- TABC, August 2019 to August 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is not only for what we do that we are held responsible, but also for what we do not do.
Timeline
Call Agent
CureMed Health
05.2020 - 03.2023
Team Leader
Mamas Kitchen
09.2019 - 01.2020
Assistant Night Manager
Dominos
01.2016 - 01.2018
Lincoln Southeast Community College
Associate from Business Management
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