Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Gates

Jacksonville,NC

Summary

I have worked in the customer service field with great results and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.



Overview

48
48
years of professional experience

Work History

Military Clothing Associate

MCCS
05.2022 - Current
  • Cleaned, closed, and secured store at end of 'shift.
  • Encouraged customers to find accessories and other items to complete uniforms.
  • Delivered prompt, friendly service to military and civilian customers in store.
  • Greeted customers, identified needs and provided product advice.
  • Restocked shelves and organized displays in alignment with merchandising standards.

Member Service Specialist

Sams Club
12.2015 - 04.2022
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Completed training and worked effectively under high-pressure client services environments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.

Operations Manager

Bobbi’s Mexican Food Inc
06.1975 - 05.2005
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed purchasing, sales, marketing and customer account operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained new employees on proper protocols and customer service standards.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

High School Diploma -

Buena High School
Ventura, CA
06.1977

Skills

  • Customer Inquiries
  • Customer Satisfaction
  • Customer Needs Assessment
  • Cash Register Systems
  • People Skills
  • Multitasking
  • Energy and Physical Stamina
  • Speech Clarity
  • Dispute Mediation
  • Effective Customer Communication
  • Customer Service and Assistance
  • Available Nights, Weekends and Holidays
  • Ability to get along and stay professional in the work place

Timeline

Military Clothing Associate

MCCS
05.2022 - Current

Member Service Specialist

Sams Club
12.2015 - 04.2022

Operations Manager

Bobbi’s Mexican Food Inc
06.1975 - 05.2005

High School Diploma -

Buena High School

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Traci Gates