Traci Giglio
Dunlap,CA
Summary
Highly skilled and enthusiastic professional with more than 22 years of experience managing operations in a pharmacy. Successfully helped human resources, auditing, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
22
22
years of professional experience
Work History
Intake Manager
Brooks Health Care
Fresno, CA
06.2000 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Motivated and supervised 10 + Intake Care Coordinators and Intake Leads in delivering quality patient care.
- Introduced leadership development, coaching and team management , resulting in promotion of employees into increased levels of responsibility.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays. Which included working with multiple medical Insurance company's.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and audit staff processes to eliminate mistakes posed for both patient and staff while ensuring continuous compliance with regulations.
Invoice Processor
Cheeky's Boutique
Dallas, TX
03.2022 - Current
- Prepare and e-mail invoices to customers, processed payments and documented account updates.
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Kept customer files accurate and up-to-date to expedite payment processing.
Education
High School Diploma -
Reedley High School
Reedley, CA06.1995
Medical Assisting
SJVC
Fresno, CA03.1995
Skills
- Intake Coordination
- Employee Work Scheduling
- Customer Satisfaction
- Operational Records Maintenance
- Verifying Data Accuracy
- Administrative Support
- Expenditure Authorization
- Clerical Support
- Workflow Processes
- Employee Recruitment and Hiring
- Reminder Calls
- Conflict Resolution
- Coaching New Hires
- Data Communications
- Workforce Planning
- HIPAA Guidelines
- Clinical Staff Management
- Human Resource
- Past Due Account Management
- Customer Accounts Management
- Collections and Invoice Processing
- Invoice and Payment Tracking
- Office Equipment
- Categorizing and Classification
- Check Inspection and Validation
- Spreadsheet Tracking
- Word Processing
- 10-Key Data Entry
Timeline
Invoice Processor
Cheeky's Boutique
03.2022 - Current
Intake Manager
Brooks Health Care
06.2000 - Current
High School Diploma -
Reedley High School
Medical Assisting
SJVC
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