Traci Gilbertson
Alpharetta,GA
Summary
Dynamic professional with a proven track record in customer service and adaptability, honed across roles from Hospitality Specialist at Timberline Glamping Company to Client Service Representative at Automatic Data Processing. Excelled in enhancing guest experiences and resolving client concerns, boosting satisfaction levels. Skilled in teamwork and event planning, consistently achieving and surpassing goals.
Overview
32
32
years of professional experience
Work History
Hospitality Specialist
Timberline Glamping Company
06.2021 - Current
- Collaborated with team members to accomplish daily turnover requirements.
- Responsible for several areas of guest experience including reservation management, property maintenance, housekeeping & add on activities.
- Maintained quality service scores from guest feedback.
Homeowners Association Board Member
Windhaven Neighborhood (Volunteer)
01.2021 - Present
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight.
Preschool Assistant Teacher & Substitute Teacher
Alpharetta Presbyterian Dayschool
08.2018 - 05.2022
- Prepared for lessons by gathering educational materials and setting up equipment.
- Helped children's confidence and self-esteem by providing safe, loving environment.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Client Service Representative
Automatic Data Processing
04.2003 - 06.2005
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Receptionist
Ciena
04.2002 - 03.2003
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Outside Sales Representative
Comnexia
03.2001 - 03.2002
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Real Estate Assistant
Ironhorse Homes, Windermere
01.2000 - 11.2001
- Managed marketing collateral to promote properties and drive sales.
- Maintained efficient office operations by handling all errands and administrative functions, including current and potential customer relationships.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Host,Server,Bartender,Quality Control Coordinator
Grady's American Grill
01.1993 - 03.2001
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Assisted managers with quickly resolving service- and food-related issues.
Education
BBA - Marketing
Kennesaw State University
Kennesaw, GA12.1999
High School Diploma -
Sequoyah High School
Canton, GA05.1994
Skills
- Teamwork
- Fundraising
- Event Planning
- Excellent work ethic
- Collaboration
- Adaptability
- Customer Service
Timeline
Hospitality Specialist
Timberline Glamping Company
06.2021 - Current
Homeowners Association Board Member
Windhaven Neighborhood (Volunteer)
01.2021 - Present
Preschool Assistant Teacher & Substitute Teacher
Alpharetta Presbyterian Dayschool
08.2018 - 05.2022
Client Service Representative
Automatic Data Processing
04.2003 - 06.2005
Receptionist
Ciena
04.2002 - 03.2003
Outside Sales Representative
Comnexia
03.2001 - 03.2002
Real Estate Assistant
Ironhorse Homes, Windermere
01.2000 - 11.2001
Host,Server,Bartender,Quality Control Coordinator
Grady's American Grill
01.1993 - 03.2001
BBA - Marketing
Kennesaw State University
High School Diploma -
Sequoyah High School
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