Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Traci Graham

Traci Graham

Orlando,Florida

Summary

Dynamic professional with a proven track record in enhancing customer experiences and streamlining service operations, notably at TJ Maxx, TJX Companies. Skilled in bilingual communication and managing inbound calls efficiently, I excel in resolving customer issues, leading to significant improvements in satisfaction. Expertise in verbal communication and a knack for fostering positive client relationships highlight my ability to deliver exceptional results.

Overview

15
15
years of professional experience

Work History

Sales Associate

TJ Maxx, TJX Companies
Orlando, FL
10.2024 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Curated eye-catching displays to attract crowded footfall.
  • Promoted special offers and discounts to encourage additional purchases.

Child Caregiver

Carlos Padilla
Tampa, FL
01.2024 - 10.2024
  • Provided a safe, nurturing and stimulating environment for children of all ages.
  • Supervised meal times to ensure proper nutrition and hydration.
  • Administered medication in accordance with physician's instructions.
  • Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
  • Developed individual care plans for children based on their needs and interests.
  • Ensured that toys, furniture and equipment are clean and sanitized regularly.
  • Taught basic language and math concepts through play-based learning methods.

Customer Service Associate

RC Willey, Inc.
Salt Lake City, UT
08.2023 - 01.2024
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Suggested product solutions based on individual customer needs.
  • Maintained knowledge of current sales promotions and new product releases.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.

ESL Tutor

Self Employed Writer
Orlando, Florida
08.2012 - 08.2023
  • Developed and implemented lesson plans to teach English as a Second Language to adult students.
  • Provided individualized instruction, assistance and support to ESL learners in the areas of grammar, pronunciation, writing, reading comprehension and conversation.
  • Conducted weekly one-on-one tutoring sessions with ESL students to assist them in their language acquisition process.
  • Utilized interactive technology tools such as video conferencing software to provide virtual lessons for remote students.
  • Encouraged students' active participation in class discussions by providing thought-provoking questions.

Passenger Service Coordinator

Prospect of Orlando, LLC
Orlando, Florida
01.2012 - 07.2012
  • Developed strategies for improving customer experience with the organization's services.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Ensured compliance with all relevant regulations pertaining to service operations.
  • Provided timely feedback to management on service failures and customer concerns.
  • Developed and maintained relationships with service providers and vendors.
  • Provided support and guidance to clients, navigating them through service options.

Reservations Agent

E Tour and Travel, Inc.
Orlando, Florida
01.2010 - 11.2011
  • Greeted customers and provided assistance to guests over the phone.
  • Provided accurate information regarding hotel facilities, services, and rates.
  • Assisted customers with reservations and cancellations in accordance with hotel policies.
  • Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
  • Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
  • Maintained up-to-date knowledge of all hotel products, services, pricing plans and policies.
  • Suggested additional services based on customer needs to increase revenue opportunities for the company.
  • Upsold additional products or services when appropriate to maximize revenue opportunities for the company.

Education

Bachelor of Arts - English

Brigham Young University
Provo, UT
04-1988

Skills

  • Verbal/written communication
  • Listening skills
  • Exceptional customer service
  • Bilingual call Center Agent expertise
  • Resolving issues
  • Inbound phone call management
  • Call documentation skills
  • 55 WPM

Languages

Spanish
Professional

Accomplishments

  • During my employment at Prospect of Orlando, LLC, I earned a leadership role after just two months of employment.
  • Progressed from Passenger Service Assistant to Passenger Coordinator

Timeline

Sales Associate

TJ Maxx, TJX Companies
10.2024 - Current

Child Caregiver

Carlos Padilla
01.2024 - 10.2024

Customer Service Associate

RC Willey, Inc.
08.2023 - 01.2024

ESL Tutor

Self Employed Writer
08.2012 - 08.2023

Passenger Service Coordinator

Prospect of Orlando, LLC
01.2012 - 07.2012

Reservations Agent

E Tour and Travel, Inc.
01.2010 - 11.2011

Bachelor of Arts - English

Brigham Young University

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Traci Graham