Traci Greer

Resident Care Coordinator, Med-Tech, CNA

Crown Colony ALF

Mooresville, NC

09.2011 - 01.2024

Assisted residents with daily living activities as designated in care plans.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Maintained communication and transparency with governing boards, department heads and medical staff.
Collaborated with interdisciplinary team members to coordinate care services.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Monitored residents' medical records and documented changes in condition or behavior.
Maintained awareness of government regulations, health insurance changes and financing options.
Recorded patient conditions and vital signs before and after medical operations.
Assisted physicians with treatments orders when necessary.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Aided residents with ambulation and use of walkers, canes and wheelchairs.
Developed and implemented resident care plans to meet individual needs.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Assessed residents' health status, functional abilities, and need for assistance.
Administered medications as prescribed by physicians according to established policies and procedures.
Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Participated in continuing education programs related to aging process and gerontology topics.
Managed medication administration program for residents according to physician orders.
Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
Explained policies, procedures and services to patients.
Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
Ensured compliance with safety protocols, infection control procedures, and other policies and regulations.
Encouraged socialization among residents through various recreational activities.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
Maintained confidentiality of all resident information according to HIPAA regulations.
Provided close monitoring and observation of at-risk patients.
Served as a liaison between families and guardians and healthcare providers.
Provided direct care services including bathing, dressing, grooming, toileting, feeding.
Organized games and other activities to engage clients and offer mental stimulation.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Educated family members about their loved one's condition and treatment plan.
Utilized established patient identification methods when providing direct care.
Communicated with patients with compassion while keeping medical information private.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
Monitored infection control procedures to verify facility-wide health and safety.
Helped clients stay happy and healthy by providing mental and emotional support.
Conducted regular rounds of the facility to ensure quality of care standards were met.
Provided support and guidance to residents in daily living activities.
Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Supervised staff during their shifts ensuring tasks are completed correctly.
Created an environment that was conducive to physical, mental, emotional, spiritual growth of each resident.
Recruited, hired and trained new medical and facility staff.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Prioritized and organized tasks to efficiently accomplish service goals.
Leveraged [Software] skills to input and compile data gathered from various sources.
Planned and completed group projects, working smoothly with others.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Supplied, collected and emptied patient bedpans on frequent basis.
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Reported changes in patient conditions to registered nurse or physician.
Administered medications under supervision of a licensed nurse.
Answered signal lights, bells or intercom systems to determine resident needs.
Distributed drinking water and nourishment to residents.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Administered medications and educated patients and families on correct at-home administration.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Monitored food intake and output as directed by nursing staff.
Documented activities and recorded information in EMR system.
Collected specimens from patients for laboratory testing purposes.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Turned and repositioned bedridden patients to prevent bedsores.
Answered patient call lights promptly and responded to requests appropriately.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Documented patient care services by charting in designated areas.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Answered [Number] calls per shift to assist with customer questions and concerns.

Summary

Overview

Work History

Resident Care Coordinator, Med-Tech, CNA

Education

Certificate - Phlebotomy

Certification - Medication Tech

Certification - Medication Aide

Certificate - Certified Nursing Assistant

GED -

Skills

References

Timeline

Resident Care Coordinator, Med-Tech, CNA

Certificate - Phlebotomy

Certification - Medication Tech

Certification - Medication Aide

Certificate - Certified Nursing Assistant

GED -

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