Traci Hardridge
Kansas City,KS
Summary
Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Overview
21
21
years of professional experience
Work History
Resolution Specialist
Weight Watchers International
Kansas City, KS
02.2016 - 07.2024
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Drafted correspondence to customers regarding resolutions of their issues.
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.
- Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for customers.
- Collaborated with various internal departments including sales, billing, collections and technical support. Achieved complete resolution of customer concerns.
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
- Advised senior management on best practices for resolving complex customer service disputes.
Customer Service Representative
Weight Watchers International
Kansas City, KS
11.2015 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
Caseworker
Young Williams CSS
Olathe, KS
02.2011 - 10.2015
- Attended professional trainings related to best practices in case management techniques.
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Developed individualized service plans based on client's strengths and identified needs.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
Case Manager
DCCCA Family Services
Overland Park, KS
05.2003 - 12.2009
- Participated in professional development activities related to case management best practices.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with other service providers to ensure continuity of care for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Compiled reports on cases and submitted them to supervisors as required.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Education
Bachelor of Science - Psychology
University of Saint Mary
Leavenworth, KS05-2003
Counseling
Faith Bible College
210 S Main St IndependenceMarriage And Family Therapy
Faith Bible College
210 S Main IndependenceSkills
- De-Escalation Techniques
- Dispute management
- Team Collaboration
- Continuous Improvement
- Document Preparation
- Time management abilities
- Interpersonal Skills
- Conflict Mediation
- Problem-Solving
- Organizational Skills
- Relationship Building
Accomplishments
- For locating and obtaining housing for homeless families, providing the most bus passes for FPS clients to gain employment, teaching clients to use the bus system, and obtaining donations for FPS staff recognitinons
Timeline
Resolution Specialist
Weight Watchers International
02.2016 - 07.2024
Customer Service Representative
Weight Watchers International
11.2015 - 02.2024
Caseworker
Young Williams CSS
02.2011 - 10.2015
Case Manager
DCCCA Family Services
05.2003 - 12.2009
Bachelor of Science - Psychology
University of Saint Mary
Counseling
Faith Bible College
Marriage And Family Therapy
Faith Bible College
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