Traci Harris
Portage,Michigan
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
14
14
years of professional experience
Work History
MDOC Resident Care Aide
State of Michigan Duane Waters Hospital
Jackson, MI
04.2024 - Current
- Assessed and monitored physical health of inmates.
- Provided education to inmates on disease prevention, healthy living habits, and nutrition.
- Performed basic medical tests such as blood pressure, temperature, and pulse rate measurements.
- Maintained accurate records of inmate medical histories and treatments.
- Coordinated with physicians and other healthcare professionals to ensure proper care for inmates.
- Ensured all medical equipment was properly functioning and calibrated in accordance with safety regulations.
- Managed emergency situations within the correctional facility including responding to medical emergencies or crises.
- Educated inmates about personal hygiene practices such as handwashing techniques.
- Collected samples from patients for laboratory testing when necessary.
- Recorded patient information in electronic health records system accurately and timely.
- Observed changes in behavior among prisoners that could indicate a need for intervention or further evaluation by a mental health professional.
- Participated in regular meetings with nursing staff to discuss patient progress or any needed changes in care plans.
Certified Nursing Assistant
Quinable Agency/Independent Contractor
07.2022 - 04.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Conferred with a multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Facilitated personal hygiene management, feeding and ambulation
- Transported patients between rooms and appointments or testing locations
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
Operation Dispatch Supervisor
Metro Transit Central County Transportation Authority
01.2020 - 01.2023
- Supervises and evaluate Metro Transit Coach Operators including scheduling and making work assignments, evaluating and signing performance reviews, and providing guidance and discipline
- Dispatches Metro Transit coaches and monitors transit system radio
- Operates the Transit System computer aided dispatch system
- Receives, records, and investigates departmental complaints by gathering facts, providing explanations and solutions, and distributing information
- Investigates accidents and incidents, views coach video, takes pictures and makes preliminary accident preventability ratings
- Receives and answers citizens calls for information and assistance
- Prepares and files a variety of records and reports
- Trains and assists in hiring Coach Operators
- Assists in giving recommendations for system routing and bus stop and shelter locations
- Performs other duties of similar nature or level
- Considerable knowledge of transit safety and principles that pertain to bus operations
- Knowledge of union contracts; City policies and departmental procedures
- Knowledge of the Kalamazoo metropolitan area street system and local geography
- Familiarity with radio transmission operations
- Ability to operate dispatch center computerized system and other job-related technology
- Ability to communicate effectively both orally and in written form, and to receive work direction
- Exceptional ability to operate in a calm and orderly manner under stress
- Utilization of great attention to detail
- Ability to exercise good judgment, to multitask, and to maintain confidentiality
- Handle disciplinary actions, and meetings with the union due to attendance and various other reasons
- Maintained meticulous employee records to accurately track attendance and productivity
- Determined number of man hours required to complete assignments after reviewing scope of each project
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
Transitional Support Specialist
Community Living Options
08.2021 - 07.2022
- Provide direct support to consumers in intensive transitional support program in residential setting
- Implementing treatment plans and behavior plans
- Facilitating groups with coping skills
- Crisis interventions
- Daily safety checks for the well-being of all residents
- Individual conversations and developing a rapport with individuals
- Critical thinking skills, decision making ability, and patience
- Microsoft Office, Excel, and Word proficiency
- Knowing recipient rights
- Working with integrated services
- Implementing life skills
- Administer medications
- Severe mental disabilities, Autism, Schizophrenia, Pica syndrome, Anxiety disorder, Bipolar disorder, PTSD, Psychosis, Mood disorder etc
- Implement behavioral strategies, interventions for individuals
- Protocols to reduce challenging behaviors, coping skills, redirection, goal keeping, token initiation for reward behaviors
- Transitioning back into independent living or group living without confinement
- Daily ADL's, hygiene, grooming, meal preparation, transportation to appointments, CPI intervention training
Homecare Assistant
Senior Care Partners
06.2020 - 08.2021
- Assist with personal hygiene
- Assist with self-administration of medications
- Meal preparation
- Mechanical lifts/transfers/ bed/ chair/ toileting/ wheelchair/shower
- Traveling to various counties
- Documentation of adls, and behavioral and health changes
Bookkeeper/ Accountant
Specialized Staffing
01.2017 - 01.2020
- Maintains subsidiary accounts by verifying, allocating, and posting transactions
- Balances subsidiary accounts by reconciling entries
- Develops system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures
- Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions
- Contributes to team effort by accomplishing related results as needed
- Prepares financial reports by collecting, analyzing, and summarizing account information and trends
- Maintains general ledger by transferring subsidiary account summaries
- Balances general ledger by preparing a trial balance; reconciling entries
- Maintains historical records by filing documents
- Developing Standards, Analyzing Information, Dealing with Complexity, Reporting Research Results, Data Entry Skills, Accounting, SFAS Rules, Attention to Detail, Confidentiality, Thoroughness
- Prepares asset, liability, and capital account entries by compiling and analyzing account information
- Documents financial transactions by entering account information
- Reconciles financial discrepancies by collecting and analyzing account information
- Secure financial information by completing database backups
- Maintains customer confidence and protects operations by keeping financial information confidential
- Accounting, Corporate Finance, Reporting Skills, Attention to Detail, Deadline-Oriented, Reporting Research Results, SFAS Rules, Confidentiality, Time Management, Data Entry Management, General Math Skills
Behavioral Assistant
VA MEDICAL CENTER BATTLE CREEK
12.2015 - 05.2019
- Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff with 5 plus years' experience
- Interview and assess clients through questionnaires, direct interviews, and observation
- Assistant with treatment plans for patients with input related to goals of clients whether for individual care or facilitated groups
- Assistance with facilitating group sessions with patients and family members to establish goals, implement and maintain structure within the home
- Managing information filing assessments, reports, and maintaining a roster of relevant agencies
- Provide nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally retarded patients
- Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them
- Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges
- Develop or teach strategies to promote client wellness and independence
- Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required
- Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships
- Maintain a safe physical environment
- Charting Vital signs, height and weight
- Computer data entry with Vista, VATAS, and Sharepoint 4 years
- Customer service skills with strong interpersonal communication
- Referring people to appropriate departments through call transferring, email, physical direction, and voicemail messaging
- Giving support to people who mentally inhibited through encouraging words, resources, and an open ear
- Assisting social worker with intake assessments and case planning
- Working in stressful situations with diverse cultural backgrounds
- Providing optimal solutions to people in time of need
- Behavioral tactics
- Assisting with groups and meetings
- Help implement treatment plans
- One on one sessions with various veterans
- Administrative duties
- Training for preventative management of disruptive behavior
- Collect and record data on behavior
Certified Nurse Assistant
SELECT SPECIALTY HOSPITAL
05.2014 - 07.2014
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Acute care hospital
- Assist nurses or physicians in the operation of medical equipment or provision of patient care
- Change bed linens or make beds
Certified Nursing Assistant
Medilodge Of Westwood
Kalamazoo, MI
02.2011 - 02.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Offering immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Education
High School Diploma - English
Kalamazoo Central High School
Kalamazoo, MIBA - Applied Behavioral Science Candidate
Ashford University
San Diego, CADental Assistant Diploma -
Ross Medical Center
Portage, MICertified Nursing Assistant Diploma -
Comstock Adult Education
Kalamazoo, MISkills
- Computerized charting
- People skills
- Enthusiastic people person
- Advanced problem-solving
- Great organizational skills
- Multi-tasking
- Interpersonal communication skills
- Medical terminology
- Typing 40 WPM
- Dental Terminology
- CPR certified
- Proficiency in Excel, Microsoft Word
- Scheduling expertise
- Dispatcher monitoring
- Coaching and onboarding
- Attendance documentation
- Schedule checking and oversight
- Data Entry
- Route Navigation
- Customer Relationship Management
- Stress Tolerance
- Maintaining call metrics
Timeline
MDOC Resident Care Aide
State of Michigan Duane Waters Hospital
04.2024 - Current
Certified Nursing Assistant
Quinable Agency/Independent Contractor
07.2022 - 04.2024
Transitional Support Specialist
Community Living Options
08.2021 - 07.2022
Homecare Assistant
Senior Care Partners
06.2020 - 08.2021
Operation Dispatch Supervisor
Metro Transit Central County Transportation Authority
01.2020 - 01.2023
Bookkeeper/ Accountant
Specialized Staffing
01.2017 - 01.2020
Behavioral Assistant
VA MEDICAL CENTER BATTLE CREEK
12.2015 - 05.2019
Certified Nurse Assistant
SELECT SPECIALTY HOSPITAL
05.2014 - 07.2014
Certified Nursing Assistant
Medilodge Of Westwood
02.2011 - 02.2012
High School Diploma - English
Kalamazoo Central High School
BA - Applied Behavioral Science Candidate
Ashford University
Dental Assistant Diploma -
Ross Medical Center
Certified Nursing Assistant Diploma -
Comstock Adult Education
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