Traci Hawkins

• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
• Self-motivated, with a strong sense of personal responsibility.

• Established and enforced safety protocols and guidelines for staff.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Planned special events such as parties or family gatherings with attention to detail and organization.
• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Implemented daily, weekly and monthly cleaning routines for staff to follow to improve household efficiency.
• Oversaw budget to manage expenditures and control costs.
• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.

Barista with Virginia Beach location and Gambrills, MD location.

• Regularly analyzed sales data to identify trends or gaps in product offerings, tailoring inventory decisions accordingly for maximum profit potential.
• Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Researched issues to obtain appropriate answers to customer inquiries.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Managed customer needs and delegated tasks to employees for optimal coverage.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Served as the primary point of contact for escalated customer issues, effectively resolving conflicts while promoting brand loyalty.
• Streamlined opening and closing procedures as integral member of store staff.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Managed store personnel by delegating tasks and supervising daily operations.
• Trained team members in successful strategies to meet operational and sales targets.
• Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
• Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
• Implemented loss prevention strategies to minimize store shrinkage.
• Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
• Applied effective time management techniques to meet tight deadlines.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Developed detailed plans based on broad guidance and direction.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Established performance goals for employees and provided constructive feedback on methods for reaching those milestones while improving skills

• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Identified issues, analyzed information and provided solutions to problems bringing the department from -25% deficit to +12% profits in a single month and maintained steady growth of 3-5% annually.