Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Hayes

Northport

Summary

Dynamic Business Office Coordinator at Pine Valley with a proven track record in financial administration and customer service. Expert in record keeping and calendar management, I streamlined operations, enhancing efficiency and accuracy. Recognized for resolving discrepancies and fostering collaboration across departments, ensuring a productive workplace.

Overview

40
40
years of professional experience

Work History

Business Office Coordinator

Pine Valley
Tuscaloosa
04.2025 - Current
  • Coordinated office operations for efficient workflow and communication.
  • Maintained accurate records of inventory and supplies for the office.
  • Collaborated with various departments to streamline administrative processes.
  • Provided support to management by preparing reports and documentation.
  • Generated periodic financial reports for management review.
  • Assisted in preparing financial statements and reports for management review.
  • Coordinated with vendors to ensure timely delivery of goods and services.
  • Followed up with customers via phone or email regarding outstanding payments.
  • Reconciled monthly bank statements and identified any errors or inconsistencies in the data.
  • Conducted research on past due accounts to determine collection action needed.
  • Resolved discrepancies between vendor invoices and purchase orders.
  • Provided administrative and clerical support to the business office.
  • Maintained accurate records of all transactions, including accounts receivable, accounts payable, invoices, and payroll.
  • Organized paperwork associated with new customer accounts.
  • Created invoices for customers based on purchase orders or other documents.
  • Prepared month-end journal entries related to general ledger activities.
  • Answered customer inquiries regarding billing issues and payment arrangements.
  • Handled incoming calls from customers regarding billing inquiries or payment arrangements.
  • Developed procedures for efficient handling of company funds and assets.
  • Ensured compliance with applicable federal, state, local laws, regulations, policies, procedures.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Reviewed invoices for accuracy to identify cost savings.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
  • Monitored office inventory to maintain supply levels.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Utilized office management software and systems for streamlined operations and data management.
  • Enhanced office environment to ensure a safe, clean, and productive workplace for all employees.

Concierge

Pine Valley
Tuscaloosa
10.2023 - Current
  • Company Overview: TELS, Crandall Training, greeting visitors, working the phone system, calendar management, executive support, scheduling meetings and appointments, entering residence information, maintaining office supplies, customer support, clerical task
  • TELS, Crandall Training, greeting visitors, working the phone system, calendar management, executive support, scheduling meetings and appointments, entering residence information, maintaining office supplies, customer support, clerical task

Secretary/Receptionist/HR

Midland Crux
Midland
06.2019 - 08.2019
  • Reviewed billing statements for accuracy prior to payment processing.
  • Produced and distributed memos, newsletters, and other communications.
  • Organized files and maintained an orderly front desk area.
  • Managed multiple calendars and contacts using software efficiently.
  • Provided comprehensive administrative support to Office Manager and staff members.

Teacher

MISD
Midland
08.2018 - 05.2019
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Organized parent conferences throughout the year to discuss student progress.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Participated in workshops, trainings and conferences to improve educational skills.

Teacher

Tuscaloosa County School District
Tuscaloosa
08.1992 - 05.2017
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Assessed student performance through tests, quizzes and other assessments.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.

Secretary

Williamson Trucking
Tuscaloosa
01.1986 - 05.1987
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Provided administrative support to the Office Manager and other staff members.
  • Greeted visitors and directed to appropriate location or person.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.

Education

Bachelor of Education -

The University of Alabama
Tuscaloosa, AL
05.1992

Skills

  • Executive support
  • Calendar management
  • Customer service
  • Office supply management
  • Phone system operation
  • Record keeping
  • Detail-oriented approach
  • Guest services
  • Front desk support
  • Tech-Savvy
  • Guest relations
  • Excellent communication
  • Training and mentoring
  • Teamwork and collaboration
  • Customer communication
  • Document preparation
  • Problem solving
  • Office administration
  • Office management
  • Database administration
  • Credit and collections
  • Expense reporting
  • Scheduling and calendar management
  • Team building
  • Administrative support
  • Account reconciliation
  • Financial administration

Timeline

Business Office Coordinator

Pine Valley
04.2025 - Current

Concierge

Pine Valley
10.2023 - Current

Secretary/Receptionist/HR

Midland Crux
06.2019 - 08.2019

Teacher

MISD
08.2018 - 05.2019

Teacher

Tuscaloosa County School District
08.1992 - 05.2017

Secretary

Williamson Trucking
01.1986 - 05.1987

Bachelor of Education -

The University of Alabama

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Traci Hayes