Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traci Heicklen

Charlotte,NC

Summary

Hardworking and friendly personality with background in various office settings. Knowledgeable about computer operations, service and clerical requirements. Very comfortable taking on multiple simultaneous tasks with excellent time management abilities and attention to detail.

Overview

9
9
years of professional experience

Work History

Doordash Driver

Door Dash
09.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Business Assistant

Tomalty Dental Care
05.2018 - 10.2021
  • Financial collections and money management
  • Verifying insurance and creating estimates for procedures
  • Engaged with customers to build business relationships.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Collected, arranged, and input information into database softwear.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Front Desk Associate

Massage Envy
01.2018 - 04.2018
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Collected room deposits, fees, and payments.
  • Successfully negotiated client contract renewals to create increased revenue.

Front Desk Dental Receptionist

Coral Ridge Smile
08.2017 - 01.2018
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Inventory Control Specialist

West Marine
03.2015 - 09.2017
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Built strong vendor relationships for timely goods and materials deliveries.
  • Recorded daily activities for inventory control.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • participated in specialized training courses and curricular to further expand knowledge of my roll

Education

High school or equivalent -

Deerfield Beach High School
Deerfield Beach, FL
01.2012

Skills

  • Time Management
  • City and Non-City Driving
  • Schedule Management
  • Operations Management
  • Verbal and Written Communication
  • Customer Relationship Management (CRM)
  • Data Inputting
  • Superior Attention to Detail
  • Payment Collection
  • Processing Mileage
  • Maintaining Files
  • Report Preparation

Timeline

Doordash Driver

Door Dash
09.2021 - Current

Business Assistant

Tomalty Dental Care
05.2018 - 10.2021

Front Desk Associate

Massage Envy
01.2018 - 04.2018

Front Desk Dental Receptionist

Coral Ridge Smile
08.2017 - 01.2018

Inventory Control Specialist

West Marine
03.2015 - 09.2017

High school or equivalent -

Deerfield Beach High School

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Traci Heicklen